When are render node licenses for V-Ray 7 (3ds Max) going to be available?

[Alex_M]

Hello,

Can you kindly let me know when render node licenses are going to be available for V-Ray 7 (3ds Max)?

[kostadin.botev]

Hello, the render node license is universal and not version specific. If you need extra render node licenses for distributed rendering for example you can just get yourself a render node subscription.
https://www.chaos.com/vray/render-node

[Alex_M]

Hi, kostadin.botev . We have already purchased a render node license. My question was when are we going to be able to use it? Our reseller said that you are going to release them a few months after the official release of V-Ray 7. Is it really going to take that long before we can use the render node license that we already purchased? We have projects here that need more computational power.

[kostadin.botev]

I'm not sure what the reseller told you but as I said the render node license is universal and not version specific so you should be able to use it.

[Alex_M]

Are you saying that we can use it right now? Our reseller said that it will take a few months before you release the render node licenses for 3ds Max because "They have not released V-Ray 7 for all other software packages. When V-Ray 7 is released for all other software like Sketchup etc. etc, they will release V-Ray 7 render node for 3ds Max as well and only then you'll be able to use it.". Their exact words. Did they lie to us? As I said, we have already paid for the render node license. We bought it together with the GUI/workstation licenses at the beginning of this month. I can show the invoice, if you'd like.

[kostadin.botev]

I'm not saying anyone has lied to you. I'm just saying that so far render node license has been universal and not version specific if you have a subscription. If there is a difference when you upgrade from an old perpetual license I can't say as I am not a sales representative. Perhaps it will be best to clear that with your reseller and our sales. You can open a ticket and for Request type chose Orders so the appropriate support team could answer your questions.

[Alex_M]

Ok. Thanks, Kostadin. I have already opened a ticked. Hopefully this is resolved soon.

[Alex_M]

Hello, kostadin.botev . Can you kindly let me know when I can expect a reply to my ticket (No. 316247)? I'm looking forward to your reply.

[kostadin.botev]

As far as I can see a sales ops representative responded today.

[Alex_M]

Yes, thanks. However, my question is still not answered. I was only told that the licenses are available for purchase which was not my question. I'm still waiting for your reply.