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Can not download V-Ray (expired download access)

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  • #1

    Can not download V-Ray (expired download access)

    Hi,

    Recently, I needed V-Ray Next for a short job, so I have rented additional V-Ray Next licence for one moth. After the job was done, I cancelled my Next licence and returned to my perpetual V-Ray 3 licence. It appears that the end of V-Ray Next rental has also revoked access to download installers of V-Ray 3, for which I own perpetual licence.
    Click image for larger version Name: image.png Views: 162 Size: 81.6 KB ID: 1019120
    ...therefore I am unable to download any new installer of V-Ray even for the versions I own. I've already contacted support@chaosgroup.com about this on Thursday morning, but no response yet. :/
    Tags: None
  • #2
    Can you forward that email to me at vlado@chaosgroup.com ? We'll sort it out.

    Best regards,
    Vlado
    I only act like I know everything, Rogers.
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    • #3
      Originally posted by vlado View Post
      Can you forward that email to me at vlado@chaosgroup.com ? We'll sort it out.

      Best regards,
      Vlado
      Thank you, but no need anymore. Just received mail a few minutes ago that they fixed it. It just took a bit longer than I expected.

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