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VRLService (Vray License Server) intermittent missing license problems (error -197)

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  • VRLService (Vray License Server) intermittent missing license problems (error -197)

    In the past couple of months or so we've started having intermittent missing license problems (error code "-197") with 3ds Max. This happens on 2 different PCs here a couple of times a week. The solution is always to restart the VRLService. Both PCs use hardware dongles. This problem cropped up only recently, probably about a couple of months ago or somewhere in that range. What could be causing this?
    Aleksandar Mitov
    www.renarvisuals.com
    office@renarvisuals.com

    3ds Max 2023.2.2 + Vray 7 Hotfix 1
    AMD Ryzen 9 9950X 16-core
    96GB DDR5
    GeForce RTX 3090 24GB + GPU Driver 566.14

  • #2
    Hello,

    Can you please tell us what is the exact V-Ray and Chaos License server version that you are using? What is the WibuKey Runtime driver version that you are using? Please install the following Chaos License server version:

    https://download.chaosgroup.com/down...dalone-512-adv

    Contact us at support@chaosgroup.com if the issue continues after you install Chaos License server version 5.1.2.
    Nikolay Simeonov

    Technical Support Representative
    support@chaosgroup.com

    Chaos Group

    Comment


    • #3
      Hi Nikolay,

      Vray version is 4.20.00.00003. WibuKey driver version is 6.51 (build 3477). Our Chaos License server is actually more recent than the one you suggest, it's version 5.2.2. Should we install the older one anyway?
      Aleksandar Mitov
      www.renarvisuals.com
      office@renarvisuals.com

      3ds Max 2023.2.2 + Vray 7 Hotfix 1
      AMD Ryzen 9 9950X 16-core
      96GB DDR5
      GeForce RTX 3090 24GB + GPU Driver 566.14

      Comment


      • #4
        Hi Alex,

        Can you write us at support@chaosgroup.com about this (you can reference this topic)? This kind of error might be related to dongles malfunctioning, or problem setup or something else, it'll be best if we can look into the setup you have.
        Ivan Slavchev

        SysOps

        Chaos Group

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