Vray license stuck in-use but not actually being used

[john_grogan]

Hi All.
Having an issue with my universal license being stuck in use. My computer crashed earlier in the day and I think that may of contributed to this issue. Looking for suggestions to help this along. I have a ticket as well with chaos but wanted to note this to see if I can get some help on here. ticket #317-306-7471

Thanks in advance!
-John

[stefan.isakov]

Thank you for your e-mail and post.
We have sent you an answer to your e-mail.
Could you please send us a screenshot of the web page "localhost:30304" and check the exact IP address which is using your license at the moment.
Thank you.

[orseer_gbashah]

Hello, I believe I am experiencing similar issues. I have also attached screenshots. Assistance will be greatly appreciated.

[stefan.isakov]

Thank you for your screenshot. Could you please confirm if you installed the latest version of V-Ray 5 for Sketchup 2021 from the link below:
https://download.chaosgroup.com/?lic...248&product=47
Also please confirm if you have a subscription/license of V-Ray for Sketchup, so you be able to work with the latest build of V-Ray. Please send us a screenshot of the web page "127.0.0.1:30304", so we can see if your license of V-Ray is activated and available. If you feel more comfortable to share information via e-mail, please feel free to write at support@chaosgroup.com. Also please mention the e-mail/username tied to your subscription to V-Ray. Thank you

[GregCooper]

Same problem here. Vray Next and 5 perpetual license. Says its in use online. Not being used anywhere. Won't let me borrow for use offline so basically I can't render tonight

[stefan.isakov]

Could you please send us an e-mail at support@chaosgroup.com with a screenshot of the license server status web page "127.0.0.1:30304" and also please confim your e-mail/username tied to your license, so we can check and help you further. Thank you.

[jesse_elizondo]

Seriously?! Logged in on mywork computer and now the license is locked out for the whole weekend? I cant get anywork done because it says my license is in use, no way to deactivate it. Come on guys!

[kostadin.botev]

Always close the host application and V-Ray if you are going to use your license on another machine.