License issue, is the website or server bugged?

[peter_clarke]

Hello I've been using Vray for a couple years now with monthly license that I pay for.
It should have renewed again today but for some reason it didn't make a recurring payment and so I can't render when I have a number of urgent projects to finish.
I went into my chaos account and when I looked at active products it said I had no active products.
I went into the expired products tab and it wouldn't load.

Should I assume that I can purchase a monthly license now in order to regain rendering access and there won't be an issue.
For example, I won't be charged twice; ie - the recurring payment that was meant to happen tonight won't happen tomorrow.

Edit - A notification has now come up on the forums that the Payment processor is down so this would explain it.
I have sent through a support ticket regarding whether I should get a new license or if the recurring payment will be made automatically when the payment processor is back up, and if I should wait to see if this happens or if it will happen immediately once the payment processor is up.

[stefan.isakov]

Thank you for your question.
Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail,
so we can help you further and check your issue:
https://support.chaos.com/hc/en-us/requests/new

Please make sure to choose "Help with purchasing" during the submitting of the Request Type.
And please send us a screenshot of the error and another screenshot of the web page "127.0.0.1:30304"
Thank you.