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V-Ray is slowing/freezing 3dsMAX V-Ray log shows Licensing Error

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  • V-Ray is slowing/freezing 3dsMAX V-Ray log shows Licensing Error

    I've been working with V-ray in 3dsMAX 2023 and at some point in the last 2 weeks, V-Ray began to slow/freeze MAX up whenever it was chosen as renderer. Attempts at rendering a simple scene with V-Ray fails. The error log shows "error: Could not obtain a license (10061): 10061: The Chaos License Server could not be reached (refused connection)." Any attempt to Manage License Server fails. I tried updating V-Ray and then updated MAX. Still the same issue. I also installed the latest License Server with no change. Please advise.

    PS: While at my.chaos.com I have been shown my products, but while online, in the middle of my session, these stopped being available with a browser error: 8c3ea789-bebe-d943-603a-03196a780a31 - I suspect that this is unrelated but thought I'd mention it.

    Regards,

    -Frank (fip@fdu.edu)​


  • #2
    Thank you for your question.
    Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail,
    so we can help you further and check your issue:
    https://support.chaos.com/hc/en-us/requests/new

    Please make sure to choose "Technical assistance starting the product" during the submission of the Request Type.
    And please send us a screenshot of the error and another screenshot of the web page "127.0.0.1:30304"
    Thank you.​
    Stefan Isakov

    Technical Support Team Lead
    Contact Support

    Chaos

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