Absolutetly no answers from Chaos support!

[emls_driins]

Here is my ticket, 10 days have passed and there is still no answer about simple question. I even e-mailed to chaos group my letter - nothing.
https://support.chaos.com/hc/en-us/r.../135895?page=1
As far as I know and have read that I can request refund within 14 days. I haven't used any chaos products so far... Either way maybe forums can help me sort this out...

[glorybound]

I am sorry you are not getting answers. I think a lot of people are reconsidering their workflow. Hopefully someone from support will jump right on this.

[Svetlozar Draganov]

Here is my ticket, 10 days have passed and there is still no answer about simple question. I even e-mailed to chaos group my letter - nothing.
https://support.chaos.com/hc/en-us/r.../135895?page=1
As far as I know and have read that I can request refund within 14 days. I haven't used any chaos products so far... Either way maybe forums can help me sort this out...

We are really sorry for the unacceptable delay from our side.
We currently have unusually large backlog of tickets due to things outside of our control and this is the reason for the delay.
We are working very actively to address the problem, sorry once again for the inconvenience caused.

[emls_driins]

thank you everything is alright now

[Svetlozar Draganov]

Glad to hear that!

Please accept our apologies for the inconvenience caused.

We have made some progress in regards to the issues we are facing and we also managed to decrease the ticket backlog a lot.