Can't use Chaos Scatter. Asks for a license?

[Alex_M]

Hi,

We have purchased two workstations and one render node license for V-Ray 7 for 3ds Max. I've just tried to use Chaos Scatter, and whenever I click on any of the rollouts, their titles change to "License Required," and it won't let me use it. My colleague has the same problem on his PC. Please check the screenshot below. Rebooting the PC didn't help. We had no trouble using it with V-Ray 6. Is Chaos Scatter a paid add-on now?

[kostadin.botev]

Chaos Scatter license is included in the Premium subscription. It will be best to submit a support ticket using the link in my signature.

[Alex_M]

Hi, kostadin.botev . I already submitted a support ticket before you replied in this thread. The ticket number is 316256. We have purchased permanent licenses. The same ones that we had purchased for V-Ray 6 where Chaos Scatter worked fine. Are you saying that there is no longer Chaos Scatter for permanent license holders? We have older scenes that we have to revise for a client, which were made with the previous version of V-Ray where Chaos Scatter worked fine, and now we can't render them because of this. So it's kind of an urgent matter.

[kostadin.botev]

I am not a sales representative and I can't answer what if anything has been changed regarding the included licenses in each subscription or in any of the upgrade. You will get more information from the relevant support team in the ticket.

[Alex_M]

No problem, I understand. Thanks!