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Windows wanted to install some OS updates. Now I seem to have lost my V-Ray license in the process. What now?
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Last edited by JuhaHo; 09-04-2025, 11:07 AM. -
For some reason one license is missing. I bought two render nodes, but I only see one. Is there anything I should do to fix this,
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I see both render node licenses, but I still keep getting the "Could not obtain a license" -error.
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Hello,
To assist you further, we’ll need more details. Please use this link https://support.chaos.com/hc/en-us/requests/new to submit a support ticket. For the Request Type, select Licensing Assistance – Installation and Configuration.
That will help us check your account information and exclude possible scenarios.
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Thanks,
I did send an email to Chaos support in the evening. I'm waiting an answer for that. I don't want to create duplicate tickets.Last edited by JuhaHo; 10-04-2025, 05:01 AM.Comment
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For some reason, I see two available licenses same time as VRay refuses to render, because there's no licenses. This screenshot is from the workstation I'm trying to render. It sees two licenses, but cannot use any.
Last edited by JuhaHo; 10-04-2025, 05:02 AM.Comment
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I followed Your link and saw my request Request being solved. It's not solved.Originally posted by bano_banov View Post
What do I need to do to get the support?Comment
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A little development. Along with Windows update F-Secure was updated as well. First thing to do was disable F-Secure VPN, when I got the licensing Chaos Licensing problems. It didn't help that time. After a reboot it was automatically switched back on. So I turned it manually off gain and now it is rendering. Which Chaos software component I need to bypass in VPN.
Earlier, before the latest F-Secure update, I didn't need to do anything to VPN settings. VRay licensing worked fine with the default settings.
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