Failed to check out GUI License (after fresh windows re-install)

GD3DESIGN

Senior Member

Join Date: Jun 2017

Posts: 188
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#1

Failed to check out GUI License (after fresh windows re-install)

04-12-2017, 05:02 AM

Hello,
Had to reinstall Windows 10 pro this weekend and all other programs. Sketchup Pro 2017 & Vray 3.36. Now getting the 'Failed to check out GUI License' error. Online licensing says all my licenses are engaged.

Already emailed support yesterday. Hoping to get some expedited help here. It's monday morning and I need Vray working....yesterday!

Thanks!
GD

Core i7-8700K @ 5 GHz, Kraken X72, Asus - ROG MAXIMUS X CODE, Trident Z 64 GB @ 3000 MHz, 2x Samsung - 970 Evo, 2x EVGA - GeForce RTX 2080 Ti, Phanteks - Evolv X, SeaSonic - PRIME Ultra Titanium 1000 W, CyberPower - CP1500PFCLCD, 2x BenQ - PD3200Q, 2x Loctek D7L Monitor Arms, Corsair - K70 LUX RGB, 3Dconnexion SpaceMouse, Logitech - G602

Windows 10 Pro, Vray 5 for 3DS Max (latest), 3DS Max 2022 (latest), Vray 5 for Sketchup (latest), Sketchup Pro 2021 (latest)
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nikolay.simeonov

Chaos Support

Join Date: Apr 2017

Posts: 167
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#2

04-12-2017, 08:41 AM

Hello,

We have addressed your issue in the ticket you opened in our support system. Please note that we are available Monday through Friday between the hours 09.00 - 18.00 EET (https://www.timeanddate.com/time/zones/eet). Our office is closed on weekends.

Nikolay Simeonov

Technical Support Representative
support@chaosgroup.com

Chaos Group
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