Doesn't run for me

[biochemical_animations]

The link posted earlier is for an x86 version.

Oops! It actually ran fine on my 64 bit win 7 pro, but I added a note...thanks

[varosi]

We'll fix that problem in upcoming minor update. Thanks!

[vlado]

The update in question (1.0.2) is already on the website, so hopefully no more issues of this kind.

Best regards,
Vlado

[Bruce Hart]

Sorry guys - I am still having the same issue with it not starting. I installed the VC 2015 update 3 RC and it still does not start. Are there other updates I need to uninstall?

[deyan.hadzhiev]

Hi, could you start the benchmark executable with command line argument "-debug=2". This will create a debug log that will help us find what the problem may be. The log is created in your %TEMP% directory and should be named installer_debug_<date>.log.

Regards,
Deyan

[Bruce Hart]

Hi
sorry for the delay. The log file is as below:

0: [2017/Jul/21|12:53:42] Installer build: ec9dcd5e from Apr 10 2017, 14:06:11
1: [2017/Jul/21|12:53:42] Parsing command line arguments
2: [2017/Jul/21|12:53:42] Insatllation was called with arguments:
3: [2017/Jul/21|12:53:42] [ARG 00] -debug="2"
4: [2017/Jul/21|12:53:42] Installation started
5: [2017/Jul/21|12:53:42] Initializing with file="C:\Users\bruceh\Desktop\vraybench_1.0.2_win_ x64.exe", offset=6088192
6: [2017/Jul/21|12:53:43] Checksum successfuly verified
7: [2017/Jul/21|12:53:43] Allocating memory for the compressed cabinet (150748104 B)
8: [2017/Jul/21|12:53:43] Seeking file offset 6088192
9: [2017/Jul/21|12:53:43] Reading compressed cabinet into memory
10: [2017/Jul/21|12:53:43] Checking compressed cabinet version compatibility
11: [2017/Jul/21|12:53:43] Starting decompression of data ...
12: [2017/Jul/21|12:53:43] Decompressor: Allocating memory for uncompressed cabinet (348426787 B)
13: [2017/Jul/21|12:53:43] Decompressor: Starting decompression ... (8 chunks)
14: [2017/Jul/21|12:53:44] Finished decompression. Initializing file headers ...
15: [2017/Jul/21|12:53:44] Finished file headers initialization.
16: [2017/Jul/21|12:53:44] Running installation
17: [2017/Jul/21|12:53:44] Decompressing installation file
18: [2017/Jul/21|12:53:44] Parsing installation file
19: [2017/Jul/21|12:53:44] Getting product description
20: [2017/Jul/21|12:53:44] Getting file sets
21: [2017/Jul/21|12:53:44] Getting GUI colour theme info
22: [2017/Jul/21|12:53:44] Getting UI dialogs
23: [2017/Jul/21|12:53:44] Getting control variables names
24: [2017/Jul/21|12:53:44] Initializing GUI colour theme
25: [2017/Jul/21|12:53:44] ChaosGroup installations found: 5
26: [2017/Jul/21|12:53:44] Checking for previous and legacy installations for this product
27: [2017/Jul/21|12:53:44] Initializing default values
28: [2017/Jul/21|12:53:44] WARNING: Environment variable "HTTP_PROXY" is not defined!
29: [2017/Jul/21|12:53:44] WARNING: Variable [$HTTP_PROXY] is not initialized in the expression: "[$HTTP_PROXY]"
30: [2017/Jul/21|12:53:44] WARNING: Environment variable "HTTPS_PROXY" is not defined!
31: [2017/Jul/21|12:53:44] WARNING: Variable [$HTTPS_PROXY] is not initialized in the expression: "[$HTTPS_PROXY]"
32: [2017/Jul/21|12:53:44] Installation variables used (11):
33: [2017/Jul/21|12:53:44] [CHAOS_INSTALLATIONS_COUNT] = "5" ()
34: [2017/Jul/21|12:53:44] [VC_REDIST_INSTALLED] = "1"
35: [2017/Jul/21|12:53:44] [STDROOT] = "C:\Users\bruceh\AppData\Local\Temp\V-Ray Benchmark" ([TEMP_DIR]\V-Ray Benchmark)
36: [2017/Jul/21|12:53:44] [PREVIOUSINSTALLATION] = "0"
37: [2017/Jul/21|12:53:44] [LEGACY_INSTALLATION] = "0"
38: [2017/Jul/21|12:53:44] [SHOWDETAILS] = "0"
39: [2017/Jul/21|12:53:44] [SHOULDUNINSTALL] = "0"
40: [2017/Jul/21|12:53:44] [INSTALL_CLEANUP] = "0"
41: [2017/Jul/21|12:53:44] [HTTP_PROXY_ENV] = "" ([OS_HTTP_PROXY])
42: [2017/Jul/21|12:53:44] [HTTPS_PROXY_ENV] = "" ([OS_HTTPS_PROXY])
43: [2017/Jul/21|12:53:44] [CLEAN_BENCH_FILES] = "1"
44: [2017/Jul/21|12:53:44] Retrieving previous license server information
45: [2017/Jul/21|12:53:44] WARNING: Alias "SetLicenseTool" is not included in the installation
46: [2017/Jul/21|12:53:44] WARNING: Could not retrieve previous license server information
47: [2017/Jul/21|12:53:44] Starting installation UI
48: [2017/Jul/21|12:53:52] Setting dialog "EULA" (0, -1)
49: [2017/Jul/21|12:53:54] Setting dialog "RunningApps" (1, -1)
50: [2017/Jul/21|12:53:55] Setting dialog "CopyProgress" (2, -1)
51: [2017/Jul/21|12:53:55] Running Files for installation tag: <AdditionalInstall>
52: [2017/Jul/21|12:53:55] Setting dialog "BenchRunDialog" (3, -1)
53: [2017/Jul/21|12:53:55] Running Files for installation tag: <StartBench>
54: [2017/Jul/21|12:53:57] ERROR: Program(Ext) was NOT started: (1 | [Wini::createProcess] Created process exit code: 1) "C:\Users\bruceh\AppData\Local\Temp\V-Ray Benchmark\bin\windows\vraybench.exe "
55: [2017/Jul/21|12:53:57] Setting dialog "RevertInstallation" (4, -1)
56: [2017/Jul/21|12:53:57] Reverting installation!
57: [2017/Jul/21|12:53:57] Uninstalling current installation (Revert)
58: [2017/Jul/21|12:53:57] Running Files for installation tag: <PreUninstall>
59: [2017/Jul/21|12:53:59] Reverting uninstallation
60: [2017/Jul/21|12:54:00] Ending installation UI
61: [2017/Jul/21|12:54:00] Installation finished (res=0)

Not sure if this info is relevant but we have 5 Vray licenses that all point to a render farm machine that has a hardware dongle. Our workstations run Windows 10, however the license server is Windows 7. I thought that Vray bench ran as a stand-alone application anyway with no need for a license?

[deyan.hadzhiev]

Hi Bruce,

Thanks for the provided log. Your assumption is correct - V-Ray Benchmark does not require any licenses and no connection to a license server. The problem seems to be with starting the actual benchmark executable as a subprocess from the unpacking process.
You mentioned that your workstations are Windows 10 - are you trying to run the benchmark on Windows 10 as well?
Additionally, it may reveal more information on the problem if you start the benchmark executable apart from the unpacking process. Here are the steps to achieve that:

1. Start the initial packed executable with the following argument:

vraybench_1.0.2_win_x64.exe -Variable_CLEAN_BENCH_FILES=0

2. Navigate your current working directory (in cmd) to the temporary directory where the benchmark files are extracted:

cd "%TEMP%\V-Ray Benchmark\bin\windows"

3. Start the benchmark executable with redirected output and error (necessary because it will have an error without this)

vraybench.exe > output.txt 2> error.txt

Please send the two files containing the output and error, along with any other encountered errors in the command line or windows dialogs.

Best Regards,
Deyan

[Bruce Hart]

Hi Deyan
thanks for your help. I think I followed the steps above correctly, however there is nothing in the error.txt file and the output file says: "Segmentation fault/access violation in generated code". I can run Vray bench fine on my Windows 10 machine at home, but not on my work PC (also Windows 10). My colleagues also run Win 10 and have no problem with Vraybench.

[deyan.hadzhiev]

Hi Bruce,

The message from the output file seems helpful, at least for narrowing down the problem to more specific parts of the implementation. It seems there is some problem with one of our dlls. Can you give a bit more specific information about your CPU on that particular machine? Also additional hardware and software information may prove useful (like RAM, exact Windows update version, any other software that may potentially block dll loading).

Additionally, there may be more information about the crash in the Windows Event Log, that may help us pinpoint the problem. To view the event log, you have to start the EventViewer:
1. Start Menu -> (Search "Event Viewer")
or
1. Start Menu -> Control Panel -> Administrative Tools -> Event Viewer
2. From there navigate to "Windows Logs"/"Application".
3. Check if there are any error logs that occurred when you tried to start the vraybench executable. Any log message may help us pinpoint the problem.

We'll investigate further and keep you updated with our progress. Thanks for the cooperation!

Best Regards,
Deyan

[deyan.hadzhiev]

Hi Bruce,

Additionally could you send the list of your GPU devices and the version of your NVidia driver? It seems we have a known issue with certain GPU configurations and NVidia driver versions.

Best Regards,
Deyan

[varosi]

Hello, Bruce!

You could try with updating NVIDIA driver with latest version. Is it crashing on GPU test start?

[Bruce Hart]

Hey Varosi, I installed the latest drivers just yesterday, but this did not help. I've tried running as administrator also, however it shows the license agreement screen, then the "Vraybench is starting" splash screen briefly before closing. I'm starting to wonder if there is some issue with my graphics card TBH. One of my colleagues has an identical machine spec to mine (GTX980Ti) and has no problem.

[varosi]

Try to install 64-bit version of VC 14 runtime (https://www.microsoft.com/en-us/down....aspx?id=48145)

[SDE_GRANDBE]

Installed latest VC++ 2015 update 3 , both x86 and x64 version but it still doesn't work.
Windows 7 Pro i5-6500

Running the .exe with -debug=2 :
-vraybench.err --> nothing
-vraybench.out --> Segmentation fault/access violation in generated code

installer_debug.log:
0: [2017/Aug/10|10:30:20] Installer build: ec9dcd5e from Apr 10 2017, 14:06:11
1: [2017/Aug/10|10:30:20] Parsing command line arguments
2: [2017/Aug/10|10:30:20] Insatllation was called with arguments:
3: [2017/Aug/10|10:30:20] [ARG 00] -debug="2"
4: [2017/Aug/10|10:30:20] Installation started
5: [2017/Aug/10|10:30:20] Initializing with file="C:\vraybench.exe", offset=6088192
6: [2017/Aug/10|10:30:21] Checksum successfuly verified
7: [2017/Aug/10|10:30:21] Allocating memory for the compressed cabinet (148299968 B)
8: [2017/Aug/10|10:30:21] Seeking file offset 6088192
9: [2017/Aug/10|10:30:21] Reading compressed cabinet into memory
10: [2017/Aug/10|10:30:21] Checking compressed cabinet version compatibility
11: [2017/Aug/10|10:30:21] Starting decompression of data ...
12: [2017/Aug/10|10:30:21] Decompressor: Allocating memory for uncompressed cabinet (352510900 B)
13: [2017/Aug/10|10:30:21] Decompressor: Starting decompression ... (8 chunks)
14: [2017/Aug/10|10:30:22] Finished decompression. Initializing file headers ...
15: [2017/Aug/10|10:30:22] Finished file headers initialization.
16: [2017/Aug/10|10:30:22] Running installation
17: [2017/Aug/10|10:30:22] Decompressing installation file
18: [2017/Aug/10|10:30:22] Parsing installation file
19: [2017/Aug/10|10:30:22] Getting product description
20: [2017/Aug/10|10:30:22] Getting file sets
21: [2017/Aug/10|10:30:22] Getting GUI colour theme info
22: [2017/Aug/10|10:30:22] Getting UI dialogs
23: [2017/Aug/10|10:30:22] Getting control variables names
24: [2017/Aug/10|10:30:22] Initializing GUI colour theme
25: [2017/Aug/10|10:30:22] ChaosGroup installations found: 0
26: [2017/Aug/10|10:30:22] Checking for previous and legacy installations for this product
27: [2017/Aug/10|10:30:22] Initializing default values
28: [2017/Aug/10|10:30:22] WARNING: Environment variable "HTTP_PROXY" is not defined!
29: [2017/Aug/10|10:30:22] WARNING: Variable [$HTTP_PROXY] is not initialized in the expression: "[$HTTP_PROXY]"
30: [2017/Aug/10|10:30:22] WARNING: Environment variable "HTTPS_PROXY" is not defined!
31: [2017/Aug/10|10:30:22] WARNING: Variable [$HTTPS_PROXY] is not initialized in the expression: "[$HTTPS_PROXY]"
32: [2017/Aug/10|10:30:22] Installation variables used (11):
33: [2017/Aug/10|10:30:22] [CHAOS_INSTALLATIONS_COUNT] = "0" ()
34: [2017/Aug/10|10:30:22] [VC_REDIST_INSTALLED] = "1"
35: [2017/Aug/10|10:30:22] [STDROOT] = "C:\Users\CZC606~1\AppData\Local\Temp\V-Ray Benchmark" ([TEMP_DIR]\V-Ray Benchmark)
36: [2017/Aug/10|10:30:22] [PREVIOUSINSTALLATION] = "0"
37: [2017/Aug/10|10:30:22] [LEGACY_INSTALLATION] = "0"
38: [2017/Aug/10|10:30:22] [SHOWDETAILS] = "0"
39: [2017/Aug/10|10:30:22] [SHOULDUNINSTALL] = "0"
40: [2017/Aug/10|10:30:22] [INSTALL_CLEANUP] = "0"
41: [2017/Aug/10|10:30:22] [HTTP_PROXY_ENV] = "http://200.1.1.97:800" ([OS_HTTP_PROXY])
42: [2017/Aug/10|10:30:22] [HTTPS_PROXY_ENV] = "http://200.1.1.97:800" ([OS_HTTPS_PROXY])
43: [2017/Aug/10|10:30:22] [CLEAN_BENCH_FILES] = "1"
44: [2017/Aug/10|10:30:22] Retrieving previous license server information
45: [2017/Aug/10|10:30:22] WARNING: Alias "SetLicenseTool" is not included in the installation
46: [2017/Aug/10|10:30:22] WARNING: Could not retrieve previous license server information
47: [2017/Aug/10|10:30:22] Starting installation UI
48: [2017/Aug/10|10:30:29] Setting dialog "EULA" (0, -1)
49: [2017/Aug/10|10:30:35] Setting dialog "RunningApps" (1, -1)
50: [2017/Aug/10|10:30:35] Setting dialog "CopyProgress" (2, -1)
51: [2017/Aug/10|10:30:40] Running Files for installation tag: <AdditionalInstall>
52: [2017/Aug/10|10:30:40] ERROR: Unable to write cleanup log (C:\Program Files\Common Files\ChaosGroup\chaos_installs_cleanup.log)
53: [2017/Aug/10|10:30:40] Setting dialog "BenchRunDialog" (3, -1)
54: [2017/Aug/10|10:30:40] Running Files for installation tag: <StartBench>
55: [2017/Aug/10|10:30:44] ERROR: Program(Ext) was NOT started: (1 | [Wini::createProcess] Created process exit code: 1) "C:\Users\CZC606~1\AppData\Local\Temp\V-Ray Benchmark\bin\windows\vraybench-gui.exe "
56: [2017/Aug/10|10:30:44] Setting dialog "RevertInstallation" (4, -1)
57: [2017/Aug/10|10:30:44] Reverting installation!
58: [2017/Aug/10|10:30:44] Uninstalling current installation (Revert)
59: [2017/Aug/10|10:30:44] Running Files for installation tag: <PreUninstall>
60: [2017/Aug/10|10:30:45] Reverting uninstallation
61: [2017/Aug/10|10:30:46] Ending installation UI
62: [2017/Aug/10|10:30:46] Installation finished (res=0)

Doing what deyan.hadzhiev
'vraybench.exe' n'est pas reconnu en tant que commande interne
ou externe, un programme ex?cutable ou un fichier de commandes.

which means that the exe is not recognized as an internal comand

[matthewg]

Hey,

I have been having problems running the benchmark on several PCs but it seems ok on others.

This the debug report i got from it. To keep on top of things ive made sure my VC is up to date.

0: [2017/Sep/1|15:51:58] Installer build: ec9dcd5e from Apr 10 2017, 14:06:11
1: [2017/Sep/1|15:51:58] Parsing command line arguments
2: [2017/Sep/1|15:51:58] Insatllation was called with arguments:
3: [2017/Sep/1|15:51:58] [ARG 00] -debug="2"
4: [2017/Sep/1|15:51:58] Installation started
5: [2017/Sep/1|15:51:58] Initializing with file="c:\Vray\vraybench.exe", offset=6088192
6: [2017/Sep/1|15:51:59] Checksum successfuly verified
7: [2017/Sep/1|15:51:59] Allocating memory for the compressed cabinet (148299968 B)
8: [2017/Sep/1|15:51:59] Seeking file offset 6088192
9: [2017/Sep/1|15:51:59] Reading compressed cabinet into memory
10: [2017/Sep/1|15:51:59] Checking compressed cabinet version compatibility
11: [2017/Sep/1|15:51:59] Starting decompression of data ...
12: [2017/Sep/1|15:51:59] Decompressor: Allocating memory for uncompressed cabinet (352510900 B)
13: [2017/Sep/1|15:51:59] Decompressor: Starting decompression ... (8 chunks)
14: [2017/Sep/1|15:52:00] Finished decompression. Initializing file headers ...
15: [2017/Sep/1|15:52:00] Finished file headers initialization.
16: [2017/Sep/1|15:52:00] Running installation
17: [2017/Sep/1|15:52:00] Decompressing installation file
18: [2017/Sep/1|15:52:00] Parsing installation file
19: [2017/Sep/1|15:52:00] Getting product description
20: [2017/Sep/1|15:52:00] Getting file sets
21: [2017/Sep/1|15:52:00] Getting GUI colour theme info
22: [2017/Sep/1|15:52:00] Getting UI dialogs
23: [2017/Sep/1|15:52:00] Getting control variables names
24: [2017/Sep/1|15:52:00] Initializing GUI colour theme
25: [2017/Sep/1|15:52:00] ChaosGroup installations found: 2
26: [2017/Sep/1|15:52:00] Checking for previous and legacy installations for this product
27: [2017/Sep/1|15:52:00] Initializing default values
28: [2017/Sep/1|15:52:00] WARNING: Environment variable "HTTP_PROXY" is not defined!
29: [2017/Sep/1|15:52:00] WARNING: Variable [$HTTP_PROXY] is not initialized in the expression: "[$HTTP_PROXY]"
30: [2017/Sep/1|15:52:00] WARNING: Environment variable "HTTPS_PROXY" is not defined!
31: [2017/Sep/1|15:52:00] WARNING: Variable [$HTTPS_PROXY] is not initialized in the expression: "[$HTTPS_PROXY]"
32: [2017/Sep/1|15:52:00] Installation variables used (11):
33: [2017/Sep/1|15:52:00] [CHAOS_INSTALLATIONS_COUNT] = "2" ()
34: [2017/Sep/1|15:52:00] [VC_REDIST_INSTALLED] = "1"
35: [2017/Sep/1|15:52:00] [STDROOT] = "C:\Users\matthewg\AppData\Local\Temp\V-Ray Benchmark" ([TEMP_DIR]\V-Ray Benchmark)
36: [2017/Sep/1|15:52:00] [PREVIOUSINSTALLATION] = "0"
37: [2017/Sep/1|15:52:00] [LEGACY_INSTALLATION] = "0"
38: [2017/Sep/1|15:52:00] [SHOWDETAILS] = "0"
39: [2017/Sep/1|15:52:00] [SHOULDUNINSTALL] = "0"
40: [2017/Sep/1|15:52:00] [INSTALL_CLEANUP] = "0"
41: [2017/Sep/1|15:52:00] [HTTP_PROXY_ENV] = "" ([OS_HTTP_PROXY])
42: [2017/Sep/1|15:52:00] [HTTPS_PROXY_ENV] = "" ([OS_HTTPS_PROXY])
43: [2017/Sep/1|15:52:00] [CLEAN_BENCH_FILES] = "1"
44: [2017/Sep/1|15:52:00] Retrieving previous license server information
45: [2017/Sep/1|15:52:00] WARNING: Alias "SetLicenseTool" is not included in the installation
46: [2017/Sep/1|15:52:00] WARNING: Could not retrieve previous license server information
47: [2017/Sep/1|15:52:00] Starting installation UI
48: [2017/Sep/1|15:52:10] Setting dialog "EULA" (0, -1)
49: [2017/Sep/1|15:52:34] Setting dialog "RunningApps" (1, -1)
50: [2017/Sep/1|15:52:34] Setting dialog "CopyProgress" (2, -1)
51: [2017/Sep/1|15:52:37] Running Files for installation tag: <AdditionalInstall>
52: [2017/Sep/1|15:52:37] ERROR: Unable to write cleanup log (C:\Program Files\Common Files\ChaosGroup\chaos_installs_cleanup.log)
53: [2017/Sep/1|15:52:37] Setting dialog "BenchRunDialog" (3, -1)
54: [2017/Sep/1|15:52:37] Running Files for installation tag: <StartBench>
55: [2017/Sep/1|15:52:43] ERROR: Program(Ext) was NOT started: (1 | [Wini::createProcess] Created process exit code: 1) "C:\Users\matthewg\AppData\Local\Temp\V-Ray Benchmark\bin\windows\vraybench-gui.exe "
56: [2017/Sep/1|15:52:43] Setting dialog "RevertInstallation" (4, -1)
57: [2017/Sep/1|15:52:43] Reverting installation!
58: [2017/Sep/1|15:52:43] Uninstalling current installation (Revert)
59: [2017/Sep/1|15:52:43] Running Files for installation tag: <PreUninstall>
60: [2017/Sep/1|15:52:43] Reverting uninstallation
61: [2017/Sep/1|15:52:44] Ending installation UI
62: [2017/Sep/1|15:52:44] Installation finished (res=0)