'unknown error when loading the application'

[stephan_MA]

'unknown error when loading the application' always appears when i´m trying to render a scene with backburner.

i think it has something to do with the license server, but i´m not sure.

does anyone found out a workaround?

the things according this problem in the online help file only work with the hardware dongle i gues..

stephan

[joconnell]

See if you can start a copy of max on the machine with the problems - it may have config problems or be missing a file. It might mean transferring your license to it temporarily but if you physically open the file that causing the problems on that machine it may give you a more useful error message telling you whats missing.

[jacksc02]

we have had this in the past, it seems to fix itself over time.
Try what Joconnell mentioned as it might be something simplistic.

What version of backburner are you using?

[stephan_MA]

it was a fresh max 8 installation. after reading the topics in this forum i removed the 1.5RC2 and installed the 1.47.03. and 1.5 again..

but then a new problem occured: the 1.5 installation routine told me that there are some files that can not be removed.

btw: max 8 is running properly, backburner 3.0 is installed, vray runs, but could not obtain a licence..

stephan

[Candelero]

are you running a software dongle < cgauth > or a real one ?

Best regards,
nikki Candelero

[stephan_MA]

software

[stephan_MA]

ok. strange this happen here:

opened the file with my second license and pressed render. everythings fine.

when i start the same scene as network render task i get this unknown error thing..

stephan

[Candelero]

make sure you check the license port on the other machines.
It should be set to 30303, not 30304.

Best regards,
nikki Candelero

[stephan_MA]

i set the license port to different settings. nothing works..
the thing with the localhost mentioned in the online help doesn´t work either..

[stephan_MA]

what really bothers me is the fact that the same scene works if opened and produces silly errors when opened as backburner server...

[Candelero]

what really bothers me is the fact that the same scene works if opened and produces silly errors when opened as backburner server...

Can you please specify a bit more ?

Best regards,
nikki Candelero

[stephan_MA]

i have a new computer and got my licence for it. now i have 2 licenses.

i created an new scene from scratch and render on the new computer. evth fine.
i open the same file on the old computer (updated to max8 1.50 RC2) an the scene renders fine.
now i send a renderjob from the new computer to the net and the old computer refused to render and produces this " unknown error blabla" while the new computer renders this network job just fine..

stephan

[Candelero]

Is this DR or BB you are trying to do with the "old" PC ?

Best regards,
nikki Candelero

[stephan_MA]

bb

[Candelero]

Have you set all the datas needed in the BB manager, before running the server ? Ports, etc.

Best regards,
nikki Candelero