3d max crash after install nightlie

[AndresAhumada]

Hello everyone.

I have a serious problem with 3d max and vray.
When installing the last nightlie max empeso to crash every time I try to open it.
Try returning to a nterior versions and now I can not open 3dmax.

Uninstall vray, could open max ... install vray 3dmax and crashes. This happens with official versions and nightlies.


Any solution?

[tashko.zashev]

HI,

Try to delete all files (create a back up first of this folder) in folder C:\Users\__Current_USER_\AppData\Local\Autodesk\3d sMax\___MAX_Version__\ENU
Then install V-Ray and start 3ds Max again.

[AndresAhumada]

Hi Tashko... Thx ofr the reply...

i do that now and coment

[AndresAhumada]

Crash again... but only works whit 3.0.08.

other solution for run nightlies?

[AndresAhumada]

minidump


There is the minidump from max

[tashko.zashev]

Thanks for attaching the 3dsmax minidump file. I will ask our developers to help with it.
By the way, which 3DS Max version you are using ?

[AndresAhumada]

3d max design 2015

[tashko.zashev]

3d max design 2015

Thank you Andres,

I tried to replicate this here (Max Design 2015 and today's nightly build), but without success.
We are checking the dump file right now and as soon as we have any news will inform you.

[AndresAhumada]

hello


Thank you very much for your support. I'll have to wait and see what happens. What concerns me more is to change the GGX materials.

I will be alert to any news.


thank you very much for all the assistance.

[tashko.zashev]

Hi again,

I have a few more questions about this issue.
Are you using the 3DS Max Enhanced menus ?
Please confirm the exact V-Ray build : V-Ray 3 / 25320 from December / 1st

Unfortunately there is no some useful information in the 3DS Max dump file.

[AndresAhumada]

Hi tashko...

Build vray_adv_31501_max2015_x64_25314.rar to vray_adv_31501_max2015_x64_25320.rar
Workspace default

before the error using one of the latest builds before December without any problem.

Then install a stable version v-ray (vray_adv_31001_max2015_x64_25316)
after that installing everything crashed. Including the re installation of nigthlie that if it worked.

[tashko.zashev]

Thank you for providing more details, Andres.
Unfortunately still can't reproduce it here. I tried to install all the versions you've been listed. Are you using any start-up scripts, custom start-up scenes or settings?

However, would it be possible to arrange a remote session and investigate directly on your workstation? If yes, please send us an email (support@chaosgroup.com) and we will give you more information about how to proceed further.

[AndresAhumada]

Ok.. no problem.

[tashko.zashev]

Please don't forget to add this thread as a note when you create the support ticket.

[AndresAhumada]

Yes, this as a link.

and send the mail.