Support not replying.

[richard_rosenman]

Hi there;

I sent out an email to support@chaosgroup.com regarding upgrading. Monika replied to me and asked for more information, which I replied back to her.

I did not receive a reply after that. I sent out the reply again a week later and still, no reply. I resent the reply for the third time a week after that, and still no reply. I really would like to see if I can get this going. My ticket # is 687922.

I don't have a spam filter activated so I'm pretty sure replies were not filtered out.

Any info would be appreciated.

Thanks,
-Richard

[vlado]

Thanks for the pointer; will check what happened and I'll see if it's somethng that I can help with (these two days are official holidays in Bulgaria.)

Best regards,
Vlado

[vlado]

I've asked someone from our sales guys to look into it, but they will be able to reply on Monday.

In the meantime though, it could be useful to find a local reseller and ask what they can offer you - usually we don't do direct sales ourselves, and chances are that you will be redirected to one of our resellers anyways.

Best regards,
Vlado