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Hi Chaosgroup, you have a wonderful staff and they're very helpful. I just feel like your support effectiveness is bottle-necked sometimes by the time difference. There's a small window during the day where both of us (customers in the US) are up at the same time, so to have a back and forth conversation with support and resolving issues carries over to the next day/s.
I think your customers here in the US would really appreciate it if you opened a small satellite on this side of the globe with a few employees to deal with support and licenses. I noticed recently a handful of people on social media being a little resentful of the licensing issues recently, and things that disrupt their work. This is also probably fueled by the fact that you're all so far away and will probably get around to fixing it the next day.
Please consider this. What that will do for you customer satisfaction will be priceless.
Besides that, keep up the good work.
-Alex
I think your customers here in the US would really appreciate it if you opened a small satellite on this side of the globe with a few employees to deal with support and licenses. I noticed recently a handful of people on social media being a little resentful of the licensing issues recently, and things that disrupt their work. This is also probably fueled by the fact that you're all so far away and will probably get around to fixing it the next day.
Please consider this. What that will do for you customer satisfaction will be priceless.
Besides that, keep up the good work.
-Alex
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