dual GPU problems/setup

[savage309]

Okay so the time difference is not a problem and I guess we can schedule for today.
The support guys will mail you so we can arrange it. Thanks for the patience and sorry for the delay again.

Best,
Blago.

[Svetlozar Draganov]

Blado, since over 48 hours I wait for help.
And nothing happens. Thats hard.
What can I do, to get help from you?
The two cards itself are perfect working. As example is Redshift rendering with both and has no problems!

Let me know the ticket number from the automatic reply from our system so I could check what happened.
Let's schedule the remote session for today for 3pm GMT+2, if this is inconvenient time please propose other hour that would be more comfortable for you.

A few minutes before the session send TeamViewer ID and Pass to support@chaosgroup.com (include me in CC, svetlozar.draganov@chaosgroup.com) and send a link to this thread for a reference.

[savage309]

While we get to the Team Viewer session, the folder is located in C:\Users\<UserName>\AppData\Roaming\NVIDIA\Compute Cache. Please delete its content, just in case the driver has messed up.
Also, please install driver 376.XX just in case.

Best,
Blago.

[Komposer]

hi Blago, the ticket number is #292155
Do you wish, that I install a 376.XX driver!?
And when yes, XX mean the latest of the 376 range?

[savage309]

hi Blago, the ticket number is #292155
Do you wish, that I install a 376.XX driver!?
And when yes, XX mean the latest of the 376 range?

Yes, XX means "whatever" (any 376 driver will do). It looks like the driver does not like V-Ray GPU on your system for some reason, so you can try installing older just to see if it gets any better.

Best,
Blago.

[Komposer]

ok Blago, to deleate the apdata things make a difference.
First time I´ve no chrashes and cuda starts to render.
So let me check first, but later, have no time now.
I´ll come back later and will report.
For the first we can stopo the TV plan
Thanks for help

[savage309]

Very good.
Ping us if there are any other troubles.

Best,
Blago.

[Svetlozar Draganov]

hi Blago, the ticket number is #292155

From what I can see into our system, we've actually replied to you about 15 hours from your initial email.
Didn't you got that reply, make sure it is not in the Spam folder if you cannot find it in the Inbox.

Let us know if remove session is necessary after all.

[Komposer]

this is the last mail I got from you...and I sent you feedback - and I´ve no spam filter activated, sorry...and yes, you can remove the ticket

Thank you.
Please provide ID and Password for the Team Viewer session and inform us about convenient time for you.
Our working times are from 9am to 6pm our local time (UTC/GMT +2 hours) - please follow the link bellow to check our local time >
http://24timezones.com/current_local/bulgaria_time.php