Problem exporting to Vantage Revit 2024 + Vray

[vincenzo_ferrara]

the export in vantage doesn't work, I get this message,

[Ana Lyubenova]

Hi vincenzo_ferrara,

Can you please reproduce the error and send me the most recent V-Ray for Revit log file from C:\Users\<your username>\AppData\Roaming\Chaos Group\V-Ray for Revit 2024\Logs
You can email it to me at ana.lyubenova@chaos.com
A screenshot of the same error but with "Mostra detagli" expanded will also be useful.

Does the error also pop up when you attempt to render with V-Ray or it's Vantage-specific?

- Ana

[vincenzo_ferrara]

Good morning,
I have a problem again with Vray for Revit.
With a file when I activate Vray inside Revit I get this error and then the corresponding Vray windows are not activated
With all other jobs it works fine.
How can I solve it urgently?

I'm waiting
Greetings

[tsvetomira.girginova]

Dear vincenzo_ferrara, hello.

Could you please confirm, Is the shown happening only with this specific specific scene.
Is it possible to Enable successfully V-Ray in a blank new scene?

Are you using the right e-mail address for logging to http://localhost:30304/#/ ?
Asking this because with the following domain @enzoferrara.it (used for your forum profile) no license information is found.

Waiting for your answer.

Best regards,
TS

[vincenzo_ferrara]

The problem is present only with this file
It works well with other projects

[Ana Lyubenova]

Hi Vincenzo,

Please, in a freshly open project, reproduce the error, then navigate to C:\Users\<your username>\AppData\Roaming\Chaos Group\V-Ray for Revit 20xx\Logs and send us the most recently generated V-Ray for Revit .log file

Best,
Ana

[Ana Lyubenova]

P.S. Would be useful if you can also share the file with us

[vincenzo_ferrara]

this is the message that comes out when I start vray

where can I send you the revit file and the log file?

[tsvetomira.girginova]

Hello again,

Feel free to send the logs and the scene via our contact form.
Please add this forum link in the description.

Thanks in advance.

[vincenzo_ferrara]

Good morning,
I haven't received a response yet, I urgently need to find a solution to the problem.

[zhanet.georgieva]

Hi vincenzo_ferrara,

As we already informed you once we received your scene, this is classified as a bug (REVIT-4440) and has been escalated to the Development team for further inspection and resolution. We will get back to you as soon as we have any updates.