How can i fix this?

[pan_qiyu]

chaos cosmos browser failed to load.please try restarting its process.

[slavcho.brusev]

Hi,

Open the windows search(Win key) and search for Stop Chaos Cosmos Browser then click on it. Wait for a few seconds while the process is being stopped. Then search again(Win key) for Start Chaos Cosmos Browser and click on it.
That should restart Cosmos and hopefully fix the issue.

[pan_qiyu]

Hi,

Open the windows search(Win key) and search for Stop Chaos Cosmos Browser then click on it. Wait for a few seconds while the process is being stopped. Then search again(Win key) for Start Chaos Cosmos Browser and click on it.
That should restart Cosmos and hopefully fix the issue.

I had tried it but still the same situation..

[slavcho.brusev]

Hello,

Sorry for the delay!
Can you please share the cb,log file, and the json.config file? they are located under C:\Program Files\Common Files\ChaosGroup\ChaosCosmos
Thanks!

[pan_qiyu]

Hello,

Sorry for the delay!
Can you please share the cb,log file, and the json.config file? they are located under C:\Program Files\Common Files\ChaosGroup\ChaosCosmos
Thanks!

OK here it is.hope u guys can fix this as soon as possible thx

[slavcho.brusev]

Hi,

Please log in a requiest in the link below so we can arrnage remote sessoin. It seems that the issue is more complicated and I will need to further investigate.
https://support.chaos.com/hc/en-us/requests/new