Light Mix - strange effect by "Rest"

[Micha]

Hi,

today I used light mix a first time for a project and I got some strange effects (look at the reflection of a ceiling light on the wall and the window) by an unknown light source named "Rest". If I disabled "Rest" than I got a nice looking scene. What is "Rest"?

Best-
Micha

[Micha]

I made some tests and send a test file per email for further investigation. I still got no ticket number.

[Micha]

Here a better example how "Rest" destroys lighting and reflections.



Funny effect - enabled "Rest" cause a black sun light effect of the disabled sun.

[natalia.gruzdova]

Hello Micha,
Thank you for posting.

Ticket number is #97736. The fully packed scene is requested. Thank you in advance.

[Micha]

Hi natalia.gruzdova,

in the past I sent scene files as bug report per email to support(a)chaos....com and got an automatic answer with ticket number. But at the moment I don't get the automatic reply. How can I send the packed scene? Why is the email report not working?

[natalia.gruzdova]

Hello Micha,

Regarding your question about sending your report directly to support email - please note that due to our migration to Zendesk ticketing system the preferred way of submitting tickets is via support.chaos.com form.

Once submitted you will receive an automatic email notification with a ticket number. Also you can check the status of all of your tickets in your chaos.com account under My Activities.


Additionally, this system allows you to send us up to 100GB and it is a safe way to transfer files. Though, please note that to avoid any issues we recommend to use the click button when uploading instead of dragging and dropping.


It will be much appreciated if you could consider opening tickets via https://support.chaos.com/hc/en-us/requests/new form.

Your current ticket with this issue is being taken care of by my colleague.

[Micha]

Hi natalia.gruzdova,

I did it on this way now and the request type "bug report" was missing. I got a new number -> # 98445

[natalia.gruzdova]

Thank you Micha for confirming that it is working for you.

In this case you would choose 3D and Rendering help > Something is not working right.

But please do not worry, even if something was not initially filled right we will adjust it and forward ticket to the dedicated team if necessary.