Chaos Cosmos Browser - no content

[Jorgensen_cg]

I have just updated to the newest release, and I have an issue where the Cosmos Browser is just white.

Is there a way I can try to fix that?

Thanks
Jorgensen

[konstantin_chaos]

Hi Jorgensen_cg,

The issue might be that the Cosmos service is not running at all on your system (it should have been started automatically).
I'd recommend you try the following:

1. Go to Apps And Features / Add or remove programs Windows panel
2. Locate Chaos Cosmos Browser
3. Uninstall it
4. Re-install V-Ray 5 for SketchUp, update 1 (Do not install as Administrator!)
5. Go back to SketchUp and give it a shot

Let me know if the issue persists.

Regards,
Konstantin

[Jorgensen_cg]

Hi Konstantin

I just tried to uninstall and reinstall. It did not solve the problem.

I tried to start cbservice.exe in C:\Program Files\Chaos Group\Chaos Cosmos, and it gave some errors - I will send them via DM - not sure if they can help.

Jorgensen

[Jorgensen_cg]

Anyone else having this issue?

[Peter.Chaushev]

Hello, Jorgensen_cg ,
Thank you for providing the log!

Could you please:
1. Uninstall Chaos Cosmos once again.
2. Once done, please make sure the following folder is deleted: C:\Program Files\Common Files\ChaosGroup\ChaosCosmos
3. Reinstall V-Ray for SketchUp
4. Make sure the Chaos Content Browser Service is running and see if the Cosmos window issue persists when opening it through the SketchUp toolbar?

Regards,
Peter

[Jorgensen_cg]

Hi Peter

Thanks for getting back to me.

I did what you said, uninstalled Vray, deleted the ChaosGroup folders.

I then
- reinstalled Vray
- started Sketchup
- started cosmos browser again
same result.

Then I checked sevices, and found CCBService, and it was set to "stopped", I right clicked and selected Start, it started, but when back to off in less than a second.
I then tried via services, right click, start - but it gave me an error 1067.

I hope that you can help.

Jorgensen

[nikoleta.garkova]

Hi Jorgensen,

Thanks for the details provided. Can you please make sure you are signed in the correct account; moreover would it be possible to get in touch with us via our contact form so we can schedule a remote session and try to resolve this on the spot? Thanks!

[Jorgensen_cg]

Hi Nikoleta

I use only one account on the PC, if that is what you ask for?

I will try to use the contact form.

Jorgensen