Assit Editor not showing anything

[paula_goulmy]

Hi!

When I reopend my Sketchup file and opened Vray I got this error:


When I open my asset editor it is completely empty. But I can make new materials...
I also can't go to settings.



I can still render and it uses all my vray settings, materials and light sources as before..

I've already tried to restart, use a different computer, updates Vray, updated Sketchup.. I'm using all the lastest versions of everything.

Can someone please help? Thankyou.

[natalia.gruzdova]

Hello paula_goulmy,
Thank you for sharing your issue.

Would it be possible to share the following information in order to assist you:

• Please share a screenshot of About window V-Ray for SketchUp to confirm the exact build of V-Ray that you are using.
  
• Right after getting an error please go to Extensions > V-Ray > Help > About V-Ray > V-Ray Asset Editor Session Log and send us the corresponding vrayneui.log file. This will allow us to inspect them for the potential cause for this error.
  
• Does this error occur even in the new empty scene?
• If the issue is occurring only with a specific scene file please share the scene by using the Pack Project tool to avoid losing any assets (Extensions > V-Ray > Pack Project) and either attach the scene to you answer on the forum or send it to us by opening a ticket via https://support.chaos.com/hc/en-us/requests/new form.
  

Thanks in advance.