SketchUp Close Crash

[ValeroStudio]

This crash on close bug might still be lingering even after updating to the latest 6.2

[tsvetomira.girginova]

Dear ValeroStudio, hello.

Could you please confirm is the crash behaviour the same as previously described here?
It looks like we need to investigate more. Please share with us the following information:

• Are you receiving BugSplat every time (share with us Crash report IDs when it happens again) or a message that SketchUp has closed unexpectedly if you try to reopen the project?
• Is something suspicious listed in VRayForSketchUp.log? Please share it with us.
• If a crash .dmp file is created could you please again share it with us?
• Could you try starting SketchUp via Command Prompt and save the work process in a .log file? See the visual example here. After you close SketchUp and there was a crash, share the generated .log file too.
• Are there any pending updates - Win or SketchUp?
• Is it happening also with blank new files (unsaved)?
• How often is it happening - every time, from time to time, when changes to file are/aren't applied before closing?

I will take a look again at the previous communication and shared details.
Please collaborate as usual by answering the questions above.
The cause should be found.

Best regards,
TS

[ValeroStudio]

I will compile all of this information for you soon. Deadline looms today.

[tsvetomira.girginova]

Okay, thank you - good luck! And no crashes today : )

[tsvetomira.girginova]

Thank you for the provided files, Matthew!

The issue is now logged in our system with SK-4615 number and we are investigating.
At the moment the crash is not reproducible on our side, but we will keep testing.

[ValeroStudio]

Seems to happen on any files that were previously setup in VRay for SketchUp 6.1x and doesnt crash if I just open the VRay asset editor unless I make a material change or some other edit inside the editor or if I run a render.

[konstantin_chaos]

Hi ValeroStudio,

The crash on exit is addressed in a hotfix which was just released:
https://forums.chaos.com/forum/v-ray...-now-available

Please let us know if the issue is resolved,
Konstantin

[ValeroStudio]

Hi ValeroStudio,

The crash on exit is addressed in a hotfix which was just released:
https://forums.chaos.com/forum/v-ray...-now-available

Please let us know if the issue is resolved,
Konstantin

I sent a message to Tsvetomira Girginova, as I am still getting an issue with a file I had issues with. I sent the logs along for review.

[Peter.Chaushev]

Hello, Matthew,
Our dev team will look through the files you shared.

Is it safe to assume the crash is reproducible solely with a specific SketchUp model?

[ValeroStudio]

Hello, Matthew,
Our dev team will look through the files you shared.

Is it safe to assume the crash is reproducible solely with a specific SketchUp model?

Most of the files I am working on are SketchUp (V-Ray) models created prior to the latest update and had the crashing issue before. I can try to test out a new file and see if I get the same crash.