Vray SR1 crashes when opening an existing SU file

[kwistenbiebel1]

Re: Vray SR1 crashes when opening an existing SU file

David,

I agree. The Service release is an improvement when compared to the first release.
The way the materials appear automatically in the Vray material editor is very good.
I don't mind the two extra seconds of waiting as I know the workflow gets faster now setting up materials.

And yes, new things... new bugs.
It's reassuring Asgvis is letting out updates quicker to fix things.
Hopefully it's going to be stable soon and the distorted texture bug gets resolved.

[dalomar_cg]

Re: Vray SR1 crashes when opening an existing SU file

perhaps its sketchups fault... with their wonky geometry/programing and whotnot :P

Finally someone realizes that we simply have to work with what is given to us ;D

@rv1974 and artchung
This bug is unfortunately something that is happening through SketchUp, and therefore we've been able to retrieve very little information about what is causing it or how to fix it. It is highly recommended to upgrade to SketchUp version 6.4.112 as this has relieved the problem in several cases. If you would also please fill out a support ticket and send us any information you can about your crash it would help us a lot. Thanks for your patience.

[thomthom]

Re: Vray SR1 crashes when opening an existing SU file

perhaps its sketchups fault... with their wonky geometry/programing and whotnot :P

Finally someone realizes that we simply have to work with what is given to us ;D

@rv1974 and artchung
This bug is unfortunately something that is happening through SketchUp, and therefore we've been able to retrieve very little information about what is causing it or how to fix it. It is highly recommended to upgrade to SketchUp version 6.4.112 as this has relieved the problem in several cases. If you would also please fill out a support ticket and send us any information you can about your crash it would help us a lot. Thanks for your patience.

Is there a way we can catch the SU bug data and forward that to you lot?

[dkendig]

Re: Vray SR1 crashes when opening an existing SU file

Unfortunately, we don't really have a lot of "inside" information from SketchUp, so a SketchUp bug report (if it had anything even remotely useful), would maybe have some sort of message like "a plugin crashed the program" :'( Well, it would be more likely that the message would be more cryptic and have completely undocumented error numbers and other rubbish that doesn't make any sense at all. (SketchUp loves to give cryptic and useless error messages)

[artchung]

Re: Vray SR1 crashes when opening an existing SU file

i am using the latest SU. this is very unfortunate. for now...i switch back to v1 until the bug is fixed.