Rendering doesn't start (new version of V-ray)

[40th]

Re: Rendering doesn't start (new version of V-ray)

I'm experiencing the same issue, the rendering doesn't start. No crash, just "vray processing the scene" and then nothing.
I've tried all 3 of the debagging tools, no luck there.
Looking at the text log I don't know what to look for...
I've uploaded the text log www.mediafire.com/?rhnng2zwrzz


Edit: I found the material that caused the problem. It was chrome material. That's odd because the material were just a color diffuse and reflection layer.

[jon2]

Re: Rendering doesn't start (new version of V-ray)

I have seen what appears to be this same problem with rendering that just won't start.

I'm using sketchup 7.1.6087. I'm using the new VfSU on a Windows7-64-bit pc.

I started a new file in sketchup 7.1+ after installing the new Vray. I was able to do some rendering with no troubles early on in the file, but soon it stopped working. The first bad sign were crashes to desktop after hitting the render button. The error messages were vague and just basically said "appcrash".

Then the crashes stopped happening but hitting the render button simply did nothing.

The only lights in the model are a couple rectangular lights, some set as light portals, some regular. The model is of a rough house. The walls/floors/windows/doors are all trash quickies and poorly done. Just wanted to quickly make something to test lighting inside and out on an odd floorplan. We are talking a 2mb file here. small right?

I did check the file for errors within sketchup, none were reported. I ended up trying all three debugging options and none helped it to render this file.

I did notice I am having the problem where materials added thru VfSU are not showing in Sketchup's material panel. So, one of those debugging options was worthless for me right? Since it will only rebuild the couple of default materials sketchup is showing...(now the file copy is less then 1mb of course.)

Anyway. Previously today, I sent an error message to Support through the Link inside the Vray plugin menu explaining the same. Just thought I'd add mine to the collection here.

Does this sound like the issues others are having with windows7-64bit ?

I also have gotten the below error occasionally when trying to open the file, but only occasionally. And it opens the file anyway.

[jon2]

Re: Rendering doesn't start (new version of V-ray)

I'm experiencing the same issue, the rendering doesn't start. No crash, just "vray processing the scene" and then nothing.
I've tried all 3 of the debagging tools, no luck there.
Looking at the text log I don't know what to look for...
I've uploaded the text log www.mediafire.com/?rhnng2zwrzz


Edit: I found the material that caused the problem. It was chrome material. That's odd because the material were just a color diffuse and reflection layer.

That's interesting as I might have a chrome material in mine as well. I'll have to check. But shouldn't the debugging tools have wiped all materials out? That should have fixed that, should it not?

[jon2]

Re: Rendering doesn't start (new version of V-ray)

Ok, I looked to see if I had a chrome material and I didn't(different model I was thinking of). I did however have a platinum material still in there. Even after the debug was run on the materials. So one by one I deleted all remaining materials and tried to render until there was nothing left but the default sketchup material left. (so nothing listed in vray or sketchup). Still would not render.

So I saved a copy and started some sweeping deletions of lines/shapes and repeatedly trying to render. After the garage section, slab roof shape and part of the homes floor was gone, the file finally rendered!

So, with zero materials and half the home torn apart it finally rendered. Something either in the way I created the roof/floor/garage or simple the complexity of the model was stopping it from rendering I guess.

If it is size, this is going to hurt until fixed. Because I had to strip this file down to 300+ kb before it would render. It was already down to 440+kb after yanking the materials and that didn't work.

This pc rendered 12-50 mb files no problem on the old version. Can't be a ram issue unless the ram is just being used differently now. Can it?

[40th]

Re: Rendering doesn't start (new version of V-ray)

I'm experiencing the same issue, the rendering doesn't start. No crash, just "vray processing the scene" and then nothing.
I've tried all 3 of the debagging tools, no luck there.
Looking at the text log I don't know what to look for...
I've uploaded the text log www.mediafire.com/?rhnng2zwrzz


Edit: I found the material that caused the problem. It was chrome material. That's odd because the material were just a color diffuse and reflection layer.

That's interesting as I might have a chrome material in mine as well. I'll have to check. But shouldn't the debugging tools have wiped all materials out? That should have fixed that, should it not?

I used the Sync and temp files removal tools. Since I didn't want to wipe all vray set materials.
I hate to hear that you had to go through all this mess to be able start the rendering, but the size of the SU file doesn't plays a roll here. Maybe one of the elements which you deleted and "fixed" the issue, had some geometry error.

Anyway, in the new VfS the developers added an "Error Log" which writes/shows what's went wrong. But it's almost impossible to understand it, if only the developers could point out to us, users, what are the indicators for the errors that shown in the "error log".

[MartinPh]

Re: Rendering doesn't start (new version of V-ray)

Same issue here, I posted on it repeatedly. Models of any serious size simply won't render. I have contacted support and sent them one of the models I had trouble with. They haven't been able to render it either, and are looking for a solution. Haven't heard from them for a few days now, though. Like other posters, I had no trouble rendering the same model in the previous Vray version, and a newer, even larger version of it renders fine in iRender nxt, of which I am running a demo. I must say that I am now considering moving to that iRender altogether and am wondering if vray has a money back guarantee.

[thomthom]

Re: Rendering doesn't start (new version of V-ray)

Give them a chance to bring out a patch. There was some bumps with the last release - but it was fixed.

[dkendig]

Re: Rendering doesn't start (new version of V-ray)

I need you guys need to understand... there are 3 developers, 1 support person. If you don't hear back from us, it's not because we're sitting here having a fancy party... it's because those 4 people are fixing your problems as quickly as they can.

I'm not saying that we don't want to hear from you, and I'm not trying to make excuses... I just want to be clear why you're not being responded to, aside form the fact that the forum is a place for users to help users, not for ASGvis to help users. I don't think many people realize that. We try to answer some questions on here, but it's primarily a place for users to collaborate, discuss, learn, and grow. support@asgvis.com is who you contact if you are having problems with the product, and you would like ASGvis to address the issue.

I only am mentioning this so you guys know what's going on, and why you're not getting instant responses. Please continue to contact us and let us know what's on your mind, just be aware that if you don't hear from us for a bit, it's because we have an insane amount of email coming in that we need to support. If you're upset about that, all I can say is that I personally am sorry that this release didn't go as smoothly as we had all wanted it to. We will be patching this product soon and hope to fix any major issues we have heard of.

Now... enough of that rant, on to the problem at hand...

If the scene doesn't render, there's an error happening. As 40th previously mentioned, we have an error log that's filled with stuff that none of you guys should understand. This is a very helpful thing when it comes to trying to debug any issues you guys have brought to us. Unfortunately there isn't a way to have that error log automatically sent to us at the moment, so the only way that file's really going to be of any use, is to copy and paste the contents of that file, in to a forum post so we can look at it.

There are also some errors that will display in the SketchUp Ruby Console. If you open that ruby console while using our product, if something bad happens, it might print out there. If it doesn't print out there, it should print out in the error log.

if only the developers could point out to us, users, what are the indicators for the errors that shown in the "error log".

Yeah, hopefully we'll have a bit more information about some of the errors and what they mean... after we get a list of all of the errors. Unfortunately we don't know all of the error messages can pop up, so as we learn more about the issues people are having, we will be able to answer more of these questions, and fix more of these issues.

As far as refunds go... there is no physical product to return and as a rule we do not offer refunds, most of you got the software at a price $100 off of the normal retail price, and it would be a shame if you had to hand over the extra $100 bucks in a few weeks when we have everything fixed. Although I'd gladly accept any extra money you would like to give us, just for the heck of it.

Thinking of switching to another render engine? Okay, have fun. We hope you'll come back, but if you don't we understand. It's not that we don't care, it's just that we aren't going to lie to you and try to convince you otherwise. We don't want you to be unhappy with our product, but I guess the only way to fix that is to just fix it, and stop wasting time on the forums. On that note... ::goes and fixes something::

[-Keith]

Re: Rendering doesn't start (new version of V-ray)

Just a quick add on to what Devin said; speaking as that one support person. I am deeply sorry that I am not able to keep my usual 24 hour turn around time during the fallout from this release. I want very much to test every single one of your scenes and provide you with the responses that you as our valued customer deserve. I handle the phone (in those rare moments when I am available) the instant chat, every single email address that does not go to a specific person, testing, these forums, shipping, sales, creating the manuals and tutorials that is are desperately needed, and I need to put out any other small fires that erupt at this place.

I promise that every single email I see will get a response, the only problem is getting my eyes to them. I do care about your issues and I do want to see you get the most out of V-Ray.

-Keith Thompson

[dkendig]

Re: Rendering doesn't start (new version of V-ray)

jon2 - No, this is definitely not an issue with memory, you are correct. Check out this post:
http://forum.asgvis.com/index.php?to...43614#msg43614

it might help you find the needle in the haystack.

[jon2]

Re: Rendering doesn't start (new version of V-ray)

jon2 - No, this is definitely not an issue with memory, you are correct. Check out this post:
http://forum.asgvis.com/index.php?to...43614#msg43614

it might help you find the needle in the haystack.

Thanks, I'll dig through there and try to find the offending object.

Let it be known, I can't say enough positive things about how you guys keep us notified here in the forums of who,what and when something is up. The same cannot be said for many other software titles I use. I appreciate it, even if it's just a notice to everyone that you are working on an issue. That in itself is huge.

My post was just in case others were running into the same, and just in case any of the info helped. As stated, the model I was attempting was rough. Though sketchup found no errors in it, maybe I had some lines crossed in an unusual fashion, or maybe it will turn out to be part of the issue others are having.

I took this chance to wipe my PC today and reinstall everything, so both sketchup and Vray versions are going on clean. I'll be messing with it and searching thru the error log a bit this weekend. I'll report back on it next week if things were better/worse/same.

Thanks again for being here.

[nomeradona_cg]

Re: Rendering doesn't start (new version of V-ray)

from time to time with my render test i have an issue of not rendering. i understand that the developers are trying their best and we need to be patient.

in my case what i do is save the file, restart sketchup, open the file and render again. then it works.. at the moment this is what i am doing. its abit frustrating but better than nothing.

[gallystops]

Re: Rendering doesn't start (new version of V-ray)

@ nomeradona-I too save restart computer and SU and 90% it works then. A little frustrating but until patch i can hold back my tears

[thomthom]

Re: Rendering doesn't start (new version of V-ray)

you actually have to restart the computer? restarting SU isn't enough?

[gallystops]

Re: Rendering doesn't start (new version of V-ray)

I just do that to out of habit when i run into software issues. But i have done just SU reboot and it has successfully began rendering.