error -98

[cesarr]

Hello
I just purchase a copy of vray rt, i made all the proces of activation from my computer home, and tested there and the program works very well, however, when i took my wibu key to my office, the active shade window show an error: could not obtain a license (-9
What could be the problem?

[instinct]

Did you upgrade the license server with the one of RT ?

[cesarr]

this is a step aditional to the ones´s refered in the pdf document for the installation? could you explain me how to do that?
Thanks

[instinct]

Do you have a local license server or a remote one ? If it is remote at work then it needs to be updated to the license server included with the RT install.

Regards,
Thorsten

[cesarr]

is a local license server, but i update the wibu key in my home computer, wich had another local license server

[vlado]

The error code (-98 ) happens when you are using an old license server which does not recognize the RT licenses, or when there are no RT licenses on the dongle. Check the license server status page to see which is the case.

Best regards,
Vlado

[cesarr]

this is a screen that i get in the page

[rmejia]

There appears to be no VRayRT license in that list.

[cesarr]

yes that is the strange thing!! doesn´t appear even the vray license (I dont know this is also normal) however i had acces to the vray renderer inside 3dmax, but not to the vray rt

[rmejia]

Maybe try reinstalling the RT. I was actually having a similar problem, and when I checked my license info in VRay I had another dongle as the primary, which did not have the RT license. Corrected that and it worked. Also I reinstalled the RT to make sure I had the new license server.

This is what my license page looks like:

[cesarr]

I took the oportunity at the lunch in my home, to give another try, and guess what, i my home system works, even when i checked the license status, i have this new screen.
I had the problem only in my office system

[flino2004]

i got the same problem...it was that i installed max 2010 but i'm using 2009...the path of vray license was 2010...go to services and check select vray license and click properties to see what version you are using as a service.

Fernando

[cesarr]

Hi Fernando, Thanks!! thats the problem, i started vray license server of the version 2009 (I forgot i still had that version) so i started the license server of 2010 in now the rt runs.

Thanks to everyone, i really apreciate your support

[trick]

Just something to keep in mind:

If you have different Max versions and different versions for 32- and 64-bit installed be sure to find out what vrlservice.exe from what install you are running. At least this one has to be updated by the RT installation. Of course it's best to install RT in all versions so there is no confusion. I know people () that install the 64-bit max2008 RT and have the vrlservice.exe for 32-bit max2008 running. This way this last vrlservice.exe is not updated for recognizing RT !!!