GTX 680 GPU Crash - Blackscreen - No signal from Card - Reeboot - hmmm....

[olika]

Hi ,

just bought the new 680 GTX Card (Gainward) and i was looking forward to see how fast this card is compared to a Quadro 4000.
So i started a scene as GPU-Render and it starts correctly but after a few seconds/Minutes the card drop out and screen will turn black, pc speaker makes alarm sounds, BSOD. This is not really what i expected

The 680 Card has two electricity Pins (8-Pin and 6-Pin). My HP Z800 only has to 6-Pin Plugs available. So i used a connector to plug two regular drive power Plugs into one new 6 Plug. And then a connector to take this 6-Plug and the one from the power supply into the 8-Pin from the GTX Card. The other 6-Pin from power supply is the mounted in the 6-Pin form the GTX Card. Anyone can follow?!

I don`t think it`s a power issue, but maybe i`m wrong?!

I`m also using the latest driver right now which is the 301.24 for the 680.
There is also a newer one (301.33) for the 690. Would it make sense to test this driver?

Anyone else having problems with their 680 Card. Anyone any tips what is faulty here?

Grüße
Oli Kentner

[vlado]

I have a 680 card, but it works flawlessly for me; oddly enough it has two 6-pin power plugs.

There are two possible reasons for this, that I can think of. One is that the card is overheating, and the other one is that the power supply is too weak.

Best regards,
Vlado

[super gnu]

sounds very much like a power issue to me, or alternatively a dodgy card. how many watts is your psu rated for? its possible youll need to get a more beefy one.

[Dariusz Makowski (Dadal)]

Its power issue.

[olika]

Thx for all the fast answers,

hm hm the power... i would suggest the same but this time as i wrote it`s a HP Z800 Workstation and not a common Power Supply. There is a 1000W Power supply in it and i don`t know if you see such a thing once. It really look like it could/should handle the 680 card .
If it comes really down to the power thing, than it would be one reason on top of a few other things that i`m not really able to recommend the Z800... hrrr!
Also the overheating possibility: I never see a card before with all that cooling stuff on it (active, passive looks awesome!) when that is all crap than it would be at least ironic and expensive crap

Sounds like changing the card at the computer store could be the most promising first step. Oh i love it to spend lots of bucks on hardware which i carry through the city on and on!

[super gnu]

ahh yes. if you have a 1kw psu in your machine id suggest it wasnt the psu. possibly check the cabling is correct? i didnt fully understand your description.. however i would say tht psu wiring isnt as simple as people imagine. often you have specific current limits for each circuit coming from the psu.. may be 1kw total, but you might have a 200w limit on each of 5 rails.

try swapping one of the two power connectors to a different cable coming off the psu, or consult the manual.

having said that id be tempted to assume you just need a replacement.

[Dariusz Makowski (Dadal)]

I agree with super gnu, ur rails probably have max peak limit and u went over it. Issue like this moslty lead to PSU - unless ur GFX is just faulty and which point I suggest trying it out in different PC...

Good luck !

[olika]

so today i just switched the plugs coming into the card.
i thought maybe there is a glitch because of those connectors (2 x 6 pin -> 1 x 8 pin) i have to use. PC is also booting up fine.

Then i run Cinebench and after that 3d mark without a crash and quit impressing results. I guess the card was stressed in those minutes and didn`t crash, so i opened max and started the rt gpu and after some time ( half minute or so) black screen again and my monitor is missing a signal.

So maybe important to say, the PC is not rebooting, so it`s not a blue screen i`d say, right? GTX just stops to send a signal. When i then make a hard reboot (few seconds on the power button and then turning it on again) everything is fine again. So the computer is running the whole day know, software is open, rendering frames (on the cpu) etc. without a problem. So far it`s only while GPU RT is in action

Btw it`s the Gainward Phantom Version. Hadn`t time yet to put the card into another PC. I also realised that in the Z800 the PSU looks awesome but there isn`t any cable coming out of it! *doh*. You put the whole PSU into some kind of slot with 3 big connector sockets (looks like the big power plug on the mainboard). From there everything is super hidden. really . It`s all behind the mainboard and not really a way to take a closer look ...where is my crowbar...
Then near to the hdd space there are those two 6-pins coming somewhere and also one string with 2 "dvd" drive power plugs and 2 sata power plugs. The two 6-pins and the 2 "dvd" thingies i already use right now in the 680 GTX!?

Despite from my problem right now, i really wonder about how you will manage to put 2 Graphiccards into the Z800 right now?! Not matter what cards you use...
Looking forward what HP will answer to this

[olika]

Ok Ok seems like i got it!
Just because i was a little desperate i tried different things today... at least the last tricks what came into my mind that could change something.
I removed the additional connector (this was the 2 x 4pin -> 1 x 6 Pin. Instead i now use one native 6Pin from the Z800 in the 6Pin connector of the card. For the second 6Pin from the Z800 i used the connector to 8 Pin ( it is 2 x 6 Pin -> 1 x 8 Pin) and just let the second 6Pin Input hanging free not connected at all.
So the pc is booting fine but than again hangs in RT GPU. ... more and more desperate
Last chance was to put the card into the second PCIe Slot. And that was it! unbelievable. I checked the slots in the bios also and there is no difference. So the point is, system is working which is great, but i don`t have a clue why which is also great haha!
Only problematic thing is now that the card is so near to the bottom of the pc case that there are some cables running between card and the bottom of the pc case, that they are pressing onto the coolers of the gtx card. I read on one of the cables 125°C and the card is somewhere at 80-90°C so... i just try it

[Dariusz Makowski (Dadal)]

Take the cables away from card or they will get stuck around fan and stop ur card from coling.

There is huge difference between Cinemabench GPU, Game GPU, and Vray RT GPU. RT will eat literally all 100% and make it reach temperatures higher than other benchmarks.. as well as higher wats...

I suggest reseting bios and reinstaling windows if u want it to be reliable...