Archicad model not loading in Enscape

We are using Archicad 25 and Enscape 3.4 and the model does not load into enscape. Any objects we add to ArchiCAD enscape it has loaded do get added .

When you select views in enscape it changes the view in archicad so there is a connection, just no models

How do we get this to work?

I’m sorry to hear about that - Right away, I reckon your machine meets our requirements? Please kindly double check if that is the case indeed.

Furthermore, I reckon not even our Assets from the “Asset Library” are displayed properly in Enscape?

If not, then please also kindly submit a feedback report including logs as we detail here:

https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button/

Doing so will allow us to further look into this unwanted behavior.