Better support for standalone models

Enscape Issues
1

Hi guys, for the past year we have been using the Enscape standalone export function a lot for supplying our customers with a model of their project. This feature is one important reason we chose to use Enscape.

But using it for the past year, we get a lot of responses from our clients that they can’t use the standalone because it won’t start. Of course, we always test the models before sending them, so I assume the problem (in most cases) will be the computer of the client. So we wrote a short tutorial on how to update the drivers for the video card since this will probably solve the problems.

Unfortunately, we noticed that most clients are not skilled enough to do this, think it is too much work or it’s too complicated. So, in the end, we always end up sending the less slick web version.

This means that over the past year we can say that we can’t use the function because of the requirements of the standalone models.

Is there something you can do to add more support for older drivers/video cards? Because at the moment this is limiting us in the use of the function to the point that we are considering not even using it anymore.

2

@Chalk_1 , a dedicated driver update is usually always something we recommend doing, but I can understand that this can pose a challenge to some. Currently the only alternative would be exporting a standalone through an older version, to then make sure it will also run with older drivers, but this is not something we recommenced since the results can vary, still, especially if the graphics card drivers are heavily outdated, which we see more than you’d think.

I’ll still forward your request to see what we can do, meanwhile graphics card driver updates are definitely still the go to solution in most cases, if the requirements are met that is of course.