Hello,
since a few weeks one of our computer bug when we start Enscape fram Sketchup. The error message talk about a GPU issue but we have the last drivers intalled. Sometimes the “bug splat” window is totally white so we can’t even send log files.
We tried many Sketchup files but we still have the same issue with all of them
Our Hardware
Windows 10
CPU Intel Xeon W 10 cœurs 3GHz
RAM :64Go
Graphic Card : AMD Radeon Vega 64x 16Go
We use Sketchup 2021 + enscape 3.3.1 +755071
If anyone has an idea to help us, tell us
Thank you in advance & have a good day
Aude
@Montouro , welcome to our Forum.
I’m sorry to hear about this issue - First of, please also try using our latest release, Enscape 3.4.3 which you can acquire here. It may be that the particular cause for this issue is already resolved through one of the updates.
If that makes no difference, please definitely submit us a feedback report manually as detailed here:
https://enscape3d.com/community/blog/knowledgebase/using-the-feedback-button/
This allows us to check out your log files, crash dumps and general settings plus machine information to help with further troubleshooting.
Thanks a lot in advance!
@Demian_Gutberlet
Thanks for trying to help us
I’ve just install the new version of enscape and try to start it. The issue is still here.
I’ve send a feedback a few minutes ago called “Problem when trying to start Enscape from Sketchup” (from “Aude+margot” and linked to my email)
Tell me if you need any others informations
Kindest regards
Aude
@Demian_Gutberlet
I forgot to tell you that our computers are iMacpro (bought in 2021 the last with Intel CPU) .
We use Bootcamp to work on Windows session (because our architecture software doesn’t exist on MacOs)
I know it’s a strange organisation but It has always worked perfectly since years.
(and yes, futures computers will be PC because Bootcamp doesn’t exist anymore)
