Cannot download Chaos Cloud rendering files

Cloud
1

I tried to download an image file rendered using Chaos Cloud, but it didn’t work. What should I do?

I tried downloading from my browser, but it doesn’t seem to be working properly. Depending on the elements, I can sometimes only download a single page, which is causing me trouble.
I’m currently trying Google Drive as well, but while I was able to download some parts of the file, the download stopped before most of the component files were downloaded.

Also, the following error occurred in the cloud app, and I was unable to download the files.

An error message is displayed.

Failed to download the output for job Qhw5dKCxgxGyoyd0

2

Hi Takaaki,

Thank you for reporting this, and sorry to hear you’re having trouble downloading your Chaos Cloud rendering files.

Could you please share the following details with us?

  • Your operating system and the version of the Chaos Cloud application you’re using.

  • Whether the download fails consistently or only when downloading certain files.

If the issue persists, please also attach a screenshot of the error and let us know whether the browser download fails with a specific error message.

Also, have you tried downloading your rendered results on a different machine on your network?