Hello,
I’ve got a problem with 3 licences we purchased through a french reseller.
So, we used to have 1 licence that worked perfectly and which was linked to an account with a specific email “informatiqueATsoho-archi.com”
Then we purchased 2 more licences early this year, but there we linked to a different account by mistake, the email of our IS Director ( c.brugiereATsoho-archi.com)
So we asked our reseller, to ask enscape to regroup all the 3 licences under the same email which should be .
But in the end, all what happened is that our working licence disapeared from the good account.
And we can’t check the account linked to our IS director, as when we log in, all it asks is to add a payment method, so I can’t even know if all the 3 licences are there.
We are now in this situation for a few months, I’m asking our reseller to do what’s necessary regularly, but still nothing changes !
Can someone from Enscape, do something about this, it’s really annoying as I can’t manage our licences, without having access to them.
I do believe there is nothing extraordinay to solve this problem, yet it’s been there for months, since march or april of this year !
So basically, all that we want is our 3 licences linked to the account “informatiqueATsoho-archi.com”
Please help us, fix all this
I’m here to answer any specific questions from the techs/admins.