my username and password is working on the forum, but i am not able to login to check my Licenses on the main website of enscape. “invalid credentials”
i also tried to reset password and the site response “can not reset Password”
my Email is :
@Asad_2 You hadn’t registered an account so far. Now you should be able to reset your password.
Hi Knoefel
I think when we first buy enscape we first need to resister.
I am still unable to reset my password on the main enscape website, ( )
The licence is on my same email address.
Changes on the on the forum website is happening without any issues.
I got an email for reset password but when entering new password it says unable to change password.
i am just trying to check my licence and discontinue my subscription for the month of January, i do not want to get charged for the new month.
i shall subscribe again when i need to.
@Asad_2 I’ve canceled your subscription for you, but you should be able to check it yourself.
Two password reset e-mails were sent to asadalisoomro@hotmail.com. Please check you spam folder as well.
The Forum is completely independent of our license center.
I find that when I buy multiple licenses with an existing account or a new account, if I use the same email address, I won’t see all the licenses after logging in.
Is it possible to display all the licenses purchased with the same email address in the account?
I have the same question.
Where can I register a lcense center account, I’ve bought Enscape but can’t enter Licese Center ()
Jiacy check your email, will find the link to register there.
Thanks,I find the link
@Jonathan Knoefel i have the same problem
@Jonathan Knoefel how can i active my license ?? i bayed one month but i can’t get my license
Good day, I just purchased a Revit license but I do not have an account set up on this email yet. Can you help me create an account so I can access my license please?
@Hussein_1 and @Suzelle_van_Niekerk , we experienced problems with processing purchases during the weekend - most of that should be resolved by now though. Still, if you still experience any issues let me know, please then also send me your e-mail used to purchase Enscape via a DM. 
my username and password is working on the forum, but i am not able to login to check my Licenses on the main website of enscape. “invalid credentials”
i also tried to reset password and the site response “can not reset Password”
my Email is : s
@Demian_Gutberlet I need to my educational licence key for activation. But i cant see an e mail about that. Please help
Regarding your previous question, I have replied to you in the other thread - When it comes to your license, have you not received an e-mail from us after trying to register yourself for a license? Can you please also check your spam folders if any e-mails from us may have landed here?
Also, you seem to be in our system already but from the day you’ve registered yourself for a student license, it may take up to 10 days since we handle most requests manually. When did you try to register?
Hi there, after a long time, I have decided to upgrade enscape to the latest version. However, when I am trying to enter my licence key an error comes up saying that I need to disable one of the computers that I am using in order to active that one. So, since I was not able to do that via enscape, I have tried to manage it via my.enscape3d.com. But, even though I have a student’s licence I am not able to login. I am guessing I am having pretty much a similar error here. Can someone help me out?
Tried to use a free trial (for use with Revit 2021) in November, but laptop graphics card appeared to be inadequate. Did some research into upgrades, meanwhile trial period expired. Now I am ready for trial but blocked because there is already a trial ‘used’ on my email. I have, however, never actually used it. I have had some contact with Support via email, and have been asked to share what version I’m using. As far as I can tell, I don’t HAVE Enscape, let alone a toolbar from which to determine which version it is.
I have asked Support for support in lay-man’s speak, because I am non-savvy on the IT front.
I have had no further reply from Support, and now it’s April and still no Enscape. What to do, please? Thanks.
Hi @JL63
Please download and install our latest release as found here.
You can then enable the Enscape toolbar in Revit 2021 as seen here.
You can then find the ‘Machine Fingerprint’ in the License section as seen in our article here, please copy that line and post it here.
We can then give you a new trial.
Hi there,
I have the same issue. Got logged out of Enscape,
can’t login to access my license. Entered email to reset password but says invalid credentials.