Hello everyone!
I have activated my license for an enscape yesterday. I have a new mac book pro 2023, M3 Pro, 18 GB, Sonoma 14.6.1. The problem is that enscape doesn’t show up in Sketchup, I’ve checked under tools and extensions. I have tried reinstalling/uninstalling enscape. I’ve also tried in Sketchup Pro 2023 and Sketchup Pro 2024 and it still doesn’t work. Please help me!
Hi @Szopsy15 , and welcome to our Forum.
Right away, usually if you’re not seeing any reference to Enscape in your SketchUp menu or toolbar options, it’s likely that the installation is corrupt or was unsuccessful. You of course mentioned re-installing Enscape already, but if you haven’t yet kindly make sure you try fully uninstalling any remaining version of Enscape from your Mac again, and then followed by a reboot of your machine to clear any residual files.
You can check out how to furthermore uninstall Enscape via the Mac terminal by scrolling just a bit further down in our dedicated knowledgebase article here:
https://learn.enscape3d.com/blog/knowledgebase/getstarted-macos/#remove
Feel free to follow the steps detailed in it until the bottom since that may help if you’re still not seeing any trace of Enscape within SketchUp.
If trying the above does not do the trick definitely reach out to our dedicated Mac support team via the Help Center as detailed here:
How do I contact Support? - News & FAQ - Enscape Community Forum
Our dedicated support will then troubleshoot the cause behind this further in detail after you’ve reached out to us this way. It also suffices if you include a link to this thread for reference in the submission form before sending in your request.
Thanks a lot in advance for your cooperation.
thanks for you message.
I tried this as well but still doesn’t work 
Hi @Szopsy15 , thanks for your reply - Just to make sure, have you thus also forwarded this to our dedicated Mac support team using the help center as detailed in my previous reply? As I cannot find any fitting submissions yet (via your Forums e-mail) just as a reminder on how to submit any problems you experience: How do I contact Support? - News & FAQ - Enscape Community Forum
hey, yes I did, or maybe that way… my gf did, I’m writing here in her name, English its not her strong side.
Well so support team contact with her but that still doesn’t help.
We have an idea to cancel subscription for enscape and buy a new one from Polish company so contact with support team will be easier.
We send an email with request of cancellation subscription but we didn’t get any answer yet.
Can you help with that?
Hi @Szopsy15 , we did in fact receive the further e-mails/replies via the dedicated case of yours/your girlfriend - My colleague who is assigned to said case will know accordingly and you’ll receive a response back soon thereafter.
Should you not receive another reply from us within the next day or so you can reach out to me once more, but for now I have to ask for just a bit more patience. There is also no need to worry about the refund given that your girlfriend also clearly stated that she would like to cancel her subscription already. From here the rest will likely be settled via the case itself so stay tuned for further responses from us.
Thanks for you message 