My job has been “stopping” for hours. Seems jammed up. Anyone there that can help, please!
We are currently looking into this specific job on our side. I’ll get back to you as soon as I have more information or an update to share.
Any update? The job has been sitting and hung for 22 hours now. I have a second job on there that’s been active but not rendering for over 20 hrs.
Thank you for your patience while we were investigating this.
Here’s an update on what happened:
- The first job was indeed stuck in a “stopping” state. We manually unstuck it, after which it failed. This behavior appears to be related to an internal issue on our side that was identified and fixed shortly afterward.
- Regarding the second job, it was not progressing due to a full quota. The new job remained active but was not rendered while waiting for the quota to free up.
At this point, all jobs have completed, and the quota has been corrected. You should now be able to submit and run new jobs normally.