I get the message above when I launch Cosmos
It worked fine until this morning
I tried upgrading to the latest version of Vray for SketchUp this morning - no improvement
I’m attaching a screenshot of the message
Ittai Frumkin
Hello, can you please send me as Private Message (PM) the log file? Located in `C:\Program Files\Common Files\Chaos\Cosmos`
Thanks for the quick answer!
I have a more serious problem. I tried to render and some itemsr disappeared which has never happened to me.
I tried to upgrade to version 7 of Vray and what happened is that in SketchUp the Vray doesn’t appear
In short, I don’t have now Vray in SketchUp I don’t know how to upload it because it doesn’t upload normally
Can I have remote control from you to help?
I can’t work
I have managed to load vray 6200 again but i still can’t load cosmos . I don’t understand what you mean by sending PM
For a remote control session, please create a ticket in our support system. Our tech support team will contact you and will be able to debug the problem.
Now I dont need remote control sesssion - see what I wrote above . How to send you the log by PM ?
PM is Private Message. It’s a feature of the forum. Send me the log as Private message (because logs may contain sensitive information)
Is there an icon on the forum that I click on?
How do I do this?
(Excuse my ignorance but I haven’t done this before)
No worries. Just click on the message icon next to my name, below the profile picture, and it will start a new PM window.
Try renaming it to .txt or to archive (ZIP) it
I have send it as ZIP
I have to leave the office now.
I will be back in two weeks.
I hope you find a solution to the problem.
Thank you very much for your willingness to help and your patience!
Thanks for the log. For some reason the last migration did not make it. The easiest fix would be to delete the cache file:
- Stop Cosmos Browser from the Start Menu shortcut
- Delete all files in this directory %LOCALAPPDATA%\Chaos\Cosmos\DB
- Start Cosmos Browser from the Start Menu shortcut
Let us know if that worked.
I did exactly as instructed but unfortunately it didn’t help.
I sent you a private message
@jjoostwoud I’ve sent you PM too
First of all, thanks
I don’t know how to reply to a private message, so I’m replying here
I did exactly as instructed - I deleted Cosmos and the files in the DB partition and reinstalled, and I still get the same message
To all affected users who couldn’t solve the problem with the provided instructions above: Can you please create a ticket in our support system. Our tech support team will contact you and will be able to assist you fixing the problem.