CHAOS COSMOS WON'T OPEN ANYMORE

Hello,
One of my colleagues is working with 3ds Max 2025 and Corona 12HF1, but Chaos Cosmos is no longer opening. I don’t see any error messages anywhere.
Does anyone have any ideas on how to help, please?
Corona has been reinstalled multiple times without success.

Thank you in advance.

Hi, no need for duplicate threads. Have you already submitted a support ticket at https://support.chaos.com/hc/en-us/requests/new ?