Right, so the name Chaos starts to make sense, since I tried to setup a license server to use Enscape. The instructions on how to setup a license server are messy and / or incomplete. Since I don’t want all machines to act as a license server, I installed the license stuff on a Windows server, thinking it would work like 'ye ole Autodesk network license server. But not quite. For starters, the Chaos license server only runs when you’re logged on to the machine holding the Chaos license server. Seriously? I hardly ever logon to a Windows server and hence, the Chaos license server doesn’t run either. Now there are some tricks to run a regular program as a service, but come on.
Next problem is the license itself. You have to download a cert request from the local license server and then… “follow the instructions”. I would, if there where any. Don’t know what to do next?
Let’s see what happens if I try to install the latest Enscape version. I first have to run it with an option to create a config.xml file. Thinking it would only create that config.xml file. While it does create that config.xml file, it also happily installs the whole Enscape stuff as well. Stowed the config.xml away and then uninstalled Enscape. Next - create a script to install Enscape on Windows clients, specifying the config.xml just created. And then installed it on a client. Only to find out it also installs the license server portion, despite the fact a license server is specified in config.xml. And as cherry on the cake - Enscape won’t run since there’s no license.
So yes, chaos it is. This license thing on its own seems to be a good incentive to switch to Twinmotion - you know - the rendering program provided for free by Autodesk.
In the mean time, can someone provide information on:
Installing the license server as a service
how to activate the license on the license server
how to install Enscape without license server
while on the subject - I also would like to know how to disable telemetry upfront, instead as ‘opt-out’ as configured by default
And might I suggest to bring back the old license method as soon as possible?
This merger was supposed to make the user experience better, and now it seems to have done the exact opposite for anyone that actually has to manage these assets for their teams. Today I cannot even access the Enscape floating license manager because it has been “Deprecated”.
I hear you guys, I have loved working with Enscape since I first picked it up back in 2017. Since I was so excited for the new 4.1 feature set, I downloaded and installed the new update. Big mistake.
As I am in the sole visualization position within our organization, I have managed a fixed seat user license since assuming the role. With yesterday’s update, Enscape will not load. I have no access to anything through chaos management – no active products, no licenses, not even billing history on a license that is paid until 2025.
Since we all have work to do, I’ve put in two support tickets since updating with no responses since. Granted this is purely speculation, just going by the gap in-between ticket numbers, it appears that Chaos has received close to 200 tickets in the 6-7 hour timeframe in-between the ones that I put in. I don’t know if this is “business as usual” for Chaos but considering no responses since, it feels as though they are inundated with support issues.
Time to either settle in for a long wait, or play around with this year’s TM release?
The licensing is a total mess. I’m only running a fixed single seat and it took me a long time to get the Chaos License Server to work - something to do with a UUID for my computer. Once I fixed that, Enscape only works on ONE of my Sketchup files. Any other Sketchup file that I open says this
“Enscape was unable to find the Chaos License Server. Please sign in and also install the service on your computer, or start it…etc”
For whatever reason, the license only works on that one Sketchup file. God forbid I try to work on any other project besides that one.
I just found this out as well, the requirement for a user account to be logged on and have the license server open. That’s wild. You also can’t manually free up a license. I’ve also found that silent deployments are going to be tricky, particularly with any customizations. I did find that you can push the local license file to program files\common files\chaosgroup on a desktop and that install will find the license server without having to manually sign in on that computer.
@R Drezdon , @Yip_Ng , just for your information in case you haven’t checked your e-mails yet our licensing support team should have already sent you a reply at this point.
We generally currently receive a lot of tickets indeed hence why our backlog is larger than usual. We wish to apologize for that but be assured that we will tackle any additional request or issue as quickly as we can.
This is a joke, stop making your customers beta test your software.
It’s okay to want more protection from privacy but make sure it works before pushing it to live.
Hi @Koppes_Bouwkunde , as you’ve already just seen probably, my colleague has sent you another reply and will have to briefly reach out to our developers for further information in regards to the still open questions. Thereafter he will get back to you accordingly of course very soon.
Hi. So I discovered the problem with Enscape today on my MAC. I can successfully download the latest version but on Sketchup on the extensions tab, when I opened Enscape it says Its "unable to find my licence server". So after hours of finding out what to do I did the following… In a new search tab type in “Chaos sign in”, and sign in with the email address and password you used to create your Enscape account. Once it says you’ve successfully signed in, then go into Sketchup again and try opening Enscape and it should work.
I am having the same problem. I was able to open Enscape, but when I try to use the “AI Enhancement” I get the same error message about the server not working. I don’t know what to do. It seems the Mac cannot start the server. This is incredibly frustrating. Is it not that Enscape is inexpensive? I don’t enjoy using my time to fix a screwed-up licensing method that doesn’t work.
You need to install a license bridge server on at least one computer in your office, and when installing, go to advanced settings and define a network server and point to that server. IF a user is working remotely, you can install the license server on their computer as well. The license server installations must be logged in using the license administrators user account and password.
I sifted through the internet on the issue of “why does Enscape suck now” and saw that you should be running the Chaos (great name guys) License Server. No problem, so after downloading that, I get this massage:
So, we have users with 2 floating licenses assigned, users with licenses that expire 1/1/1900, users with explicitly assigned licenses under the new system with fresh installs not able to open enscape, and more.
The floating licenses worked for our office. There is no license model that makes sense under the chaos system. Have the licenses on an online server, have them float how they did before, stop hamstringing a perfectly decent product by trying to shove it into your outdated licensing model.
I found that as long as your local floating license server ip is correct, enscape doesn’t need to be logged into anything for it to work and correctly register that a license is in use. This means I can push the deployment to our computers, push a file with the license server info into a certain directory and it will work, and I don’t need to manually log into each computer. I don’t know if that’s intended behavior or not. The good thing is that adding registry entries for blocking first run popup, suppress gpu and update notifications still works. Hoping for one to adjust the telemetry options.
It’s clunky that you need to install the chaos licensing service and chaos unified login as part of the enscape install for all machines, even if you are using floating licenses and have a local license server, in our case ~45 computers. Uninstalling enscape also requires separate uninstalls of the chaos licensing server and the unified login.
The worst part of the floating license model is that the license server needs to have a windows user logged in and have the license server open and logged into in a web browser, (windows user can be disconnected after it’s open, so at least there’s that). If the server reboots for updates and maintenance, no one can run enscape until the license server is logged into and launched again. The fact that it’s not a service that runs on startup is very inconvenient.
I’m certainly not rolling out 4.1 to our office until they iron this out.
You mean you still have the old versions running? We can’t - as soon as we start Enscape, the Enscape License window pops up. We where adviced by Chaos to enter the serial number (again) and it should work. But Nope.
