Crashind during simulation process

Phoenix Issues
1

Hi
PhoenixFD keeps crashing down every time during the simulation process.
I need assistance in resolving this issue.
3dsmax minidump attached.
I using 3dsmax 2024, Vray 6.1 GPU, Phoenix 32260 nightly

Regards
Greg
3dsmax_minidump.zip (1.41 MB)

2

Hey,

Does it crash with all of the Phoenix Toolbar Presets as well, or just with a specific scene? If it crashes with a specific setup, could you share a simplified scene so we can try to crash it here?
​
Also, does it crash with a Fire/Smoke simulations?
​
Can you check the Phoenix log file immediately after the crash occurs and before you open 3ds Max again? The Phoenix log is created in: C:\ChaosPhoenix

Thanks!​

3

I can share the 3D scene. Can you give me a private channel or link to where I can upload the scene safely?

4

Here is the Phoenix log
ChaosPhoenix 3ds Max 2024.zip (1011 Bytes)

5

You can use this link to submit the files (at top right, there is a Submit a request button) - support.chaos.com​

Thanks!
​

6

The 3D scene has been sent to support

7

We received it and will check it.

In the meantime, can you check if 3ds Max crashes when using any of the Phoenix Toolbar presets?

Also, does it crash with fire/smoke simulations?

Thanks!​​

8

Hi
Phonenix keeps crashing 3dsmax consistently every time I initiate a simulation, sometimes after 20 frames, sometimes after 78 or 200, making it nearly impossible to use.
When I export scenes to the standalone Phoenix simulator, it also keeps crashing.
My computer spec : i9-13900kf, 64GB RAM, win 11, ssd M2 storage, nvidia RTX 4090, 3dsmax 2024, V-Ray 6.1
Maybe some Windows/system settings are required for the phoenix to run stably?

9

Hey,

Can you confirm that 3ds Max crashes when using any of the Phoenix Toolbar presets?

Thanks!

10

Hey,
When I use the built-in Toolbar presets, it seems that the Phoenix does not crash 3dsmax.
Anyway, my 3D scenes are not extremely complex, I use rather basic functions, so what could be causing these freezes?

11

Hey,

We tried crashing your scene on several machines, but it looks fine here.
We suspect you may have a hardware problem. It would be good to do some memory tests on your machine. Here you can find useful information about potential hardware problems, their causes and how to fix them​ - https://support.chaos.com/hc/en-us/articles/4413355682961-Hardware-Malfunctioning

Thanks!