Custom asset not showing in Enscape - Enscape/Revit

I created an enscape custom asset that is showing up in revit but not in enscape. And yes I have live updates on. Help please.

Perhaps you need to pay attention to whether the model is near the origin of the coordinates when making your custom assets.You can hide primitives other than this asset to try to find it. :revit:

@cdday94 If @yinshen18 response did not fix your problem I am wondering if you may be experiencing an issue that I had detailed a solution for another user in another post. I am not saying this method will work if this is your first custom asset but you can try using the method.

RE: Lost “Custom assets” when upgrading from 3.2 to 3.5.3

Thank you for this! I solved this before I saw all the replied by updating my computer, Enscape, and my graphic card.