Denoiser Freezing Random frames at the end of the process

Corona Corona for 3ds Max Help Required
1

Hi all,

Hoping for some pointers on an annoying issue i’m having and trying to narrow down the cause. I’m getting random freezes at the end of the denoiser process on final renders which i have to end task and restart the frame. It seems to be sporadic and doesn’t happen to any particular file and happens across the board randomly whether rendering 1080 animation frames or hi res stills. It happens on both detailed interiors and exterior scenes with HDRI or Sun&Sky. I can’t reproduce the issue at will, it either happens or doesn’t which is causing me no end of frustration especially when leaving sequences unattended over the weekend on the “farm”. The crash can happen when rendering local or using the farm. The only common thing is that its gets to the last of the denoiser passes and hangs without saving. The PC is still responsive, Its just max that sits there doing nothing. It doesn’t flag as an error on the render manager either as it just says “working” because as far as its aware it chugging away on the frame. I’m at a bit of a loss and hope someone can give me a push in the right direction.

I’m running:

  • Corona 7
  • 3DS Max 2021.1 (I’m going to update to 2021.2 to see if that helps. I usually wait until patch one is applied to max before updating to the new one)
  • TR 3990x
  • 128gb RAM
  • Pulze.io scene manager and render manager

Thanks for any help anyone can offer. Any further questions or info needed just ask away.

Curtis

2

You mention “last of the denoiser passes” so it sounds like Render Elements are involved - if so, might be best if you can share a scene where this happens (even if it only happens sometimes) with us, so we can take a look into things like how much memory that scene is using etc. Private uploader link is in the pages in my signature :smiley:

3

Thanks for getting back to me so fast TomG

I cant as the archive is of any file that’s doing it is just too large and unless. I will try stripping one but in doing so could lose the error.

I’ve created a minidump of one that happened to have produced the error as i was sitting here. however its 66GB! I’m reading in to it now to see if i can find the error sticking point.

yes i had 25 denoised elements through light mix, although I certainly don’t need this many if any, so may resend the file without them to see if it makes a difference. It doesn’t solve the issue entirely as there are scenes where light mix elements are needed and the fact that it doesn’t always error out on them.

Just watched a frame render and denoise there successfully and max ram was 66GB.

4

Analysed the minidump. Exception pasted below if that helps…

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 000089dc

PROCESS_NAME: 3dsmax.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

EXCEPTION_CODE_STR: 80000003

STACK_TEXT:
00000013b7ef8828 00007ff8a7ed4021 : 0000000000000000 0000017c740f1980 0000000003a904a5 0000017c740f0000 : ntdll!NtWaitForAlertByThreadId+0x14
00000013b7ef8830 00007ff8a573ce29 : 0000017f0eaa7428 0000017f0eaa7420 0000017f0eaa7470 0000000000000000 : ntdll!RtlSleepConditionVariableSRW+0x131
00000013b7ef88b0 00007ff889792549 : 0000000000000000 00000000000001b0 00000000000001a0 0000000000000008 : KERNELBASE!SleepConditionVariableSRW+0x29
00000013b7ef88f0 00007ff8897927da : 000064a4eaadc8ba 00007ff8a7e9b3c7 0000017d34952640 0000000000000000 : msvcp140!Concurrency::details::stl_condition_variable_win7::wait+0x19
00000013b7ef8920 00007fffe85fe9ac : 0000017f0eaa7420 0000017d34952640 0000017f0eaa7420 00007ff823d87377 : msvcp140!_Cnd_wait+0x3a
00000013b7ef8950 00007fffe4050ac6 : 0000000000000000 0000000000000000 00000013b7ef8b30 0000017c40cc0960 : LegionLib_Release!Legion::ReaderWriterLock::~ReaderWriterLock+0x6c
00000013b7ef8980 00007fffe404c5a9 : 0000000000000000 0000017d349527b0 0000000000000027 0000000000000000 : Corona_Release!Legion::Corona::FrameBuffer::setSizeChangedNotifier+0x1a6
00000013b7ef8a80 00007fffe403019e : 0000000000000000 0000000000000027 0000000000000000 0000000000000027 : Corona_Release!Legion::Corona::FrameBuffer::~FrameBuffer+0xeb9
00000013b7ef8c00 00007fffe4033c60 : 000001855291be01 00000013b7ef8ea0 0000b81900000000 0000000000000001 : Corona_Release!Legion::Corona::getSubBitmap+0x4c9e
00000013b7ef8e00 00007fffe7acef8a : 0000017c7400bf90 0000017c73ff0000 0000000000000000 00007ff8a5b79363 : Corona_Release!Legion::Corona::FrameBuffer::getRegionPreview+0x30
00000013b7ef8e50 00007fffe7ad2a41 : ffffffff9705356c 00000013b7ef8f90 00000013b7ef9048 00000013b7ef9048 : CoronaUi_Release!Legion::Corona::VfbApertureController::getDialog+0x2a7a
00000013b7ef8ed0 00007fffe7ad1f13 : 00000013b7ef8fb8 00000013b7ef9048 0000000000000001 00000180d8ab0bd0 : CoronaUi_Release!Legion::Corona::VfbApertureController::getDialog+0x6531
00000013b7ef8f30 00007fffe7ad4bc4 : 0000000000000001 0000000000000000 0000000000000000 0000000000000438 : CoronaUi_Release!Legion::Corona::VfbApertureController::getDialog+0x5a03
00000013b7ef8fb0 00007fffe7ad40f3 : 000001819de0aaf0 00000013b7ef92c0 0000043800000000 0000043800000438 : CoronaUi_Release!Legion::Corona::VfbApertureController::getDialog+0x86b4
00000013b7ef92a0 00007fffe5684344 : 0000017c9ddd26d0 0000000000000000 0000043800000780 0000000000000000 : CoronaUi_Release!Legion::Corona::VfbApertureController::getDialog+0x7be3
00000013b7ef9320 00007fffe576ff24 : 00000013b7ef9550 0000017c9ddd1d70 0000000000000003 0000000000000000 : LegionWxWidgets_3_1_3_v142_Release!wxAppConsoleBase::CallEventHandler+0x54
00000013b7ef9360 00007fffe5770b02 : 0000018120da71c0 0000000000000388 00007fffe5f0daf0 000000000000ffff : LegionWxWidgets_3_1_3_v142_Release!wxEvtHandler::ProcessEventIfMatchesId+0x64
00000013b7ef9390 00007fffe5770e52 : 00000013b7ef9550 00000000ffffffff 000001819de0aaf0 00007ff8a72e0000 : LegionWxWidgets_3_1_3_v142_Release!wxEvtHandler::SearchDynamicEventTable+0x82
00000013b7ef93e0 00007fffe576fe7e : 0000000000000000 000001819de0aaf0 00000000fe043d96 00007ff8a5c7fde6 : LegionWxWidgets_3_1_3_v142_Release!wxEvtHandler::TryHereOnly+0x22
00000013b7ef9410 00007fffe5937e00 : 0000000000002776 00000013b7ef95d0 000001811b0cffd0 0000017c74b580b0 : LegionWxWidgets_3_1_3_v142_Release!wxEvtHandler::ProcessEvent+0xde
00000013b7ef9450 00007fffe5770a73 : 0000017c76c00948 fffffffffffe3d96 000001819de0ac38 0000017c76c00948 : LegionWxWidgets_3_1_3_v142_Release!wxScrollHelperEvtHandler::ProcessEvent+0x20
00000013b7ef9490 00007fffe5a92b0b : 000001819de0ac38 000001819de0aa00 000001819de0aaf0 00000013b7ef95d0 : LegionWxWidgets_3_1_3_v142_Release!wxEvtHandler::SafelyProcessEvent+0x13
00000013b7ef94d0 00007fffe5a96bc6 : 00000000000c0000 000001819de0aa00 000001819de0aaf0 0000000000000000 : LegionWxWidgets_3_1_3_v142_Release!wxWindow::HandlePaint+0xb9b
00000013b7ef9700 00007fffe5a9a688 : 00000013b7c84000 0000000000000000 0000000000000000 0000166c0000166c : LegionWxWidgets_3_1_3_v142_Release!wxWindow::MSWHandleMessage+0x206
00000013b7ef9990 00007fffe567066d : 0000000000000000 000000000000000f 00000013b7ef9e20 0000000000000000 : LegionWxWidgets_3_1_3_v142_Release!wxWindow::MSWWindowProc+0x38
00000013b7ef99d0 00007fffe5aa091c : 00007ff8a2eb9f10 0000000000000000 0000000000000001 0000000000000000 : LegionWxWidgets_3_1_3_v142_Release!wxScrolled::MSWWindowProc+0xd
00000013b7ef9a00 00007ff8a725e858 : 0000000000000001 0000000000000000 0000000080006011 0000000000000000 : LegionWxWidgets_3_1_3_v142_Release!wxWndProc+0xac
00000013b7ef9a40 00007ff8a725e3dc : 0000000000dc05b6 00007fffe5aa0870 0000000000dc05b6 000071260000000f : user32!UserCallWinProcCheckWow+0x2f8
00000013b7ef9bd0 00007ff8a7270bc3 : 0000000000000000 0000000000000000 0000000000000000 00007ff8a7e947b1 : user32!DispatchClientMessage+0x9c
00000013b7ef9c30 00007ff8a7f10c54 : 0000000000000001 0000000000000200 0000000000000000 0000017c740f1b00 : user32!_fnDWORD+0x33
00000013b7ef9c90 00007ff8a56a1464 : 00007fffe5a9ce43 0000000000000006 00007ff8a7e9b3c7 0000017c740f0000 : ntdll!KiUserCallbackDispatcherContinue
00000013b7ef9d18 00007fffe5a9ce43 : 0000000000000006 00007ff8a7e9b3c7 0000017c740f0000 000003a500000000 : win32u!NtUserCallHwndLock+0x14
00000013b7ef9d20 00007fffe85f82a2 : 0000000000000050 0000000000000000 0000017c5d70fc00 0000000000000000 : LegionWxWidgets_3_1_3_v142_Release!wxWindow::Update+0x53
00000013b7ef9eb0 00007fffe7a9874d : 00000000ffffffff 00000013b7efa080 0000017c5d70fc00 0000000000000000 : LegionLib_Release!Legion::executeInMainThread+0x52
00000013b7ef9f10 00007fffe40151b6 : 000001846239c700 000003a5000003a5 0000017c5d70f9cc 0000000000000001 : CoronaUi_Release!Legion::Corona::MaterialLibraryQt::BrowserDialog::tr+0x40bd
00000013b7ef9f80 00007fffe4068463 : 00000013b7efa370 0000000000000000 0000000000000001 0000017c00000001 : Corona_Release!Legion::Corona::calculateLensEffectsAperture+0x68e6
00000013b7efa200 00007fffe4067de3 : 0000000000000001 0000043800000780 00000013b7efa2e1 0000017c5d70fc34 : Corona_Release!Legion::Corona::computeBloomAndGlare+0xa63
00000013b7efa270 00007fffe4068a2a : 0000000000000000 0000017c5d70f9c0 0000000000000130 0000000000000018 : Corona_Release!Legion::Corona::computeBloomAndGlare+0x3e3
00000013b7efa340 00007fffe40688cd : 0000000000000000 0000017c5d70fab0 0000017c5d70f9c0 00007ff823d87811 : Corona_Release!Legion::Corona::getBloomGlareTotalSteps+0x48a
00000013b7efa3b0 00007fffe4035175 : 0000000000000000 0000000000000000 0000000000000000 0000017d00000001 : Corona_Release!Legion::Corona::getBloomGlareTotalSteps+0x32d
00000013b7efa5a0 00007fffe402fe83 : ffffffff00000000 000000000000017f 00000013b7efa720 00000000ffffff01 : Corona_Release!Legion::Corona::FrameBuffer::getRegionPreviewInt+0x1505
00000013b7efa620 00007fffe4033aec : 00000184eb716a01 00000013b7efa900 00000000ffffffff 0000017c740f0000 : Corona_Release!Legion::Corona::getSubBitmap+0x4983
00000013b7efa820 00007fffdfbb1469 : 0000000000000001 0000017d34952640 00000013b7efa990 0000017d34952640 : Corona_Release!Legion::Corona::FrameBuffer::getRegion+0x3c
00000013b7efa890 00007fffdfbe2d1b : 0000000000000000 00000181475d90d0 00000184eb716f30 00007ff8897932bf : CoronaMax_Release_2021!NURBSTextureChannel::GetTextureSurface+0x769
00000013b7efaa20 00007fffdfc09cc6 : 7fffffff00000001 0000017c9e46fe90 0000000000000000 0000043800000780 : CoronaMax_Release_2021!CanAutoDefer+0x2b8db
00000013b7efaaa0 00007fffdfc1147c : 0000000000000000 0000017c00000000 0000000000000001 0000000000000000 : CoronaMax_Release_2021!CanAutoDefer+0x52886
00000013b7efab10 00007fffdfc09a4d : 0000017c9e46fe90 00007ff653591a80 00000000000003e8 00000000000003e8 : CoronaMax_Release_2021!CanAutoDefer+0x5a03c
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00000013b7efac30 00007ff652f28478 : 00000013b7efb2f8 00007ff653591810 00000013b7efb370 0000000000000000 : 3dsmax!Frustum::operator=+0x7c99d
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STACK_COMMAND: ~0s; .ecxr ; kb

FAULTING_SOURCE_LINE: D:\a01_work\9\s\src\vctools\crt\github\stl\src\primitives.hpp

FAULTING_SOURCE_FILE: D:\a01_work\9\s\src\vctools\crt\github\stl\src\primitives.hpp

FAULTING_SOURCE_LINE_NUMBER: 161

FAULTING_SOURCE_CODE:
No source found for ‘D:\a01_work\9\s\src\vctools\crt\github\stl\src\primitives.hpp’

SYMBOL_NAME: msvcp140!Concurrency::details::stl_condition_variable_win7::wait+19

MODULE_NAME: msvcp140

IMAGE_NAME: msvcp140.dll

FAILURE_BUCKET_ID: BREAKPOINT_80000003_msvcp140.dll!Concurrency::details::stl_condition_variable_win7::wait

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 14.28.29910.0

FAILURE_ID_HASH: {4d46cb53-6a4b-827b-85e1-1bbce49de586}

Followup: MachineOwner

5

Hi,

Which denoiser are you using here? Would you be able to provide the scene in question and we will try to investigate.

Thanks,

Rowan

6

I’m using the Corona high quality denoiser. I would be happy to send one of them over but they are just too large to send as they wont fit the 256mb limit for the uploader.

I cant seem to get it to happen locally, which is strange as i thought it was happening locally too. Its leading me to think there is something happening with Pulze render manager. I’ve been invited to try the Beta to see if that helps at all. Will investigate with that and report back my findings.

Thanks

7

There’s the dropbox uploader, with something like a 10GB limit :smiley: The how to report issues page (in signatures) has info on both uploaders.

8

I must have missed that in my scan through. Apologies, always trying to do a million things at once. I’ll upload it it tomorrow. Thanks TomG for pointing out my blunder. :smiley:

9

Most welcome, and no worries! We know how that can go :smiley: