Enscape 3.3 Crashing

Enscape Host Applications Enscape for SketchUp
1

Hi

Is anyone having issues with the new Enscape 3.3 crashing and closing sketchup pro 2022 when loading to render?

Tried on work computer & personal laptop and finding the issue on both. Have uninstalled both software and downloaded again just to make sure a few times.

HELP!

;(

2

Thanks a lot for your reports and welcome to our Forum.

In this case, you can already make sure that your graphics card drivers are up to date and that your machine supports our requirements in the first place - If so, please just send us a Feedback Report in case of crashes generally. Through the provided log files we can then further look into this problem accordingly. Thanks a lot again in advance.

3

Hi Demian,

Thank you for your response.

I have sent through feedback report for you. Please let me know if you need anything more from me?

4

We got the report, thanks so much - For now there isn’t anything else you need to do/send in. Our support team will look into this case of yours as soon as possible and you’ll receive a solution/reply back in the next few days. In the meantime, in case you did not experience this with 3.2, feel free to revert back to that version.

5

Hi, i have the same problem. In one day Enscape crashes 30 times.

6

Please also submit us a Feedback Report then so that we can further look into this accordingly. Thanks a lot!

7

What GPU are you using and are you maxing out your VRAM?

8

Agree, nearly always this is from overshooting VRAM and crashing.

9

Thank you very much for your prompt attention, yesterday I submitted a feedback report and today I received the answer. The problem was caused because the project I am working on is unusually large and my GPU is a RTX 2070S with 8GB of VRAM. This has been solved by turning off the Ray-Traced Sun Shadows, now I can work on the project without any problems and since it is not common for me to work on projects of this size I can continue with this current GPU for a while longer.

Thank you all very much for your help.

10

Sounds like the dev’s are now aware of and need to attend to the increased memory usage for RT shadows.