Enscape Assets not showing

It started happening yesterday. I’m placing assets from the “vegetation” section and only some show up in enscape and some dont, but it shows up in rhino, like in the images


I tried it in a different file, the same thing happened

it is urgent. I have a project that is due in less than a week

Hey @xy_9304

Can I please ask you to send us a support ticket and briefly explain the matter in it?
Here’s how you can do it: https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-rhino/

This way, the responsible colleagues will get log files to analyze potential error codes etc. Thank you, and let me know if you have questions throughout the process.