Since Enscape is not doing anything about fixing the issue where Enscape for Mac crashes SketchUp constantly, I figured I’ll just keep a public log of all my crashes here for the public to view.
YES ENSCAPE YOU HAVE MY LOG FILES AND YOU HAVE NOT ADDRESSED THIS ISSUE, it’s been months with no reply. Stop “looking into it” and start fixing it!
Enscape for Mac crashes SketchUp (Enscape stays open and operable)
Date: Friday 02-10-2023
Crash Times:
3 pm MST - Enscape for Mac crashes SketchUp (Enscape stays open and operable)
@suguru , I can certainly understand your frustration, especially since you have been experiencing this issue for a while now - Still, you can be assured that our developers are looking into this particular behavior which seems to be specific to your machine currently.
Again, I know this is clearly more than a hindrance in your workflow, but posting anytime you experience this crash (which may be anytime you open Enscape currently) won’t speed things up. You will be informed via the existing feedback report (via e-mail) or via this Forum as well once there are any news, and kindly keep an eye out for any further questions from us potentially.
Our apologies that you have to experience, but again, I can assure you we’re looking into it.
@Alexander_Devaykin is now on the case and is the first person on your team who has understood that this is a SketchUp integration issue. Unfortunate, this is not limited to my computer, as I know there have been others experiencing the same issue on this forum. I’m posting my logs every time I crash because I need to bring attention to this issue which desperately needs to be fixed. Your tech support via email has not realized this even with all the log files. Alexander is the only one who as realized this up until now. I’m finally hopefully there may be some movement in the right direction here.
I know you have replied to my colleague before, but it would be great if you could still follow up on his latest response (Feb. 16) - We have not yet heard back from you regarding that and would still like to receive a fresh set of log files from the latest release as instructed. All you have to do is simply re-install 1.1.20 which you can acquire here, then reproduce the crash once more, and kindly submit another report with log files, as we have not received any from 1.1.20 yet specfically.
We know that you’ve been sending in previous reports anytime Enscape crashed, but again, it seems we still have not received the ones which should’ve been generated with our latest release. I appreciate your efforts and thank you in advance again.
@Demian_Gutberlet thank you for the reminder, I have been working with @Alexander_Devaykin and had assumed he had taken over the lead on this. I will reply to Daniel shortly.
@phil_read Neither is your comment, honestly. It’s productive for me and anyone one else who finds it so. I didn’t ask for your input. You are welcome to post something productive on another thread.