Hello there I upgraded a few days ago to SketchUp 2024 and the latest version of Enscape as well. When I try to start Enscape (in not so huge files) it exports materials for less than half the orange bar and then suddenly disappears and won’t run at all. In some cases, for exactly the same file, I got the message “enscape is waiting for sketchup api to respond”. So basically I cannot use your program…but I need it ASAP.
My laptop runs on NVIDIA geforce RTX 2060 and my drivers up to date
Hi @AlexNanis , welcome to our Forum.
We have received your dedicated support (error) report as well - Please kindly stay tuned for a further reply from our support team while we troubleshoot the exact cause behind this behavior.
Thank you as well for generally reaching out to our support team right away, we’ll get back to you again soon.
Please i need it as soon as possible. I also installed the new version you released today but the problem persists
Hi @AlexNanis , you likely have already seen our response at this point but we’ve sent you further dedicated instructions via your submitted case - Please kindly follow them and get back to us (via the case too) if there are still any problems persisting nonetheless. Once more thank you in advance.