Hello,
Finally purchased the license and I had an older Enscape version on my Mac from a while back when checking out the trial. Trying to update to the never version in order to take advantage from the new material library etc, however it doesn’t seem to work.
Anyone could help troubleshoot?
Ma
Hi @hanna_megcassidy , welcome to our Forum.
Since you’ve been using an older version of Enscape for Mac on that machine please also try the following (advanced) uninstall steps detailed in the following article: https://learn.enscape3d.com/blog/knowledgebase/getstarted-macos/#remove
Kindly make sure to follow the steps carefully and then try to re-install Enscape by using our latest installer always found here.
If properly uninstalling Enscape for Mac prior and/or re-installing does not help here, please reach out to one of our Mac specialists directly by using our Help Center as detailed here (second part): How do I contact Support? - News & FAQ - Enscape Community Forum
Thank you very much in advance for your cooperation.
