Enscape 4.0 Does not work for Mac

Enscape Enscape for macOS Enscape for macOS :: Questions and Issues
1

I updated my Enscape software from the 3.5.6 version, to the 4.0 update on Friday 5th April. Since the upgrade I have been unable to use Enscape with sketchup. Enscape loads to 50% then disappears and no error message shows up. This has become an increasing nightmare as I have deadlines to meet and have been unable to use the software for a full week. The contact service is non existence and there is no help to resolve the bug errors in the new update. What is going on?

How can I get this issue resolved? Where can I find a link to redownload Enscape 3.5.6 for Mac - this worked fine. And how are we able to get back to work using the software we pay a lot of money for?

2

@rufusgw10 , welcome to our Forum - You’ve likely seen our recent response (from support via e-mail) already at this point, but please try the provided instructions and feel free to reach back out to my colleague once more after doing so.

In case anything else may come up in the meantime please let me know as well.