Dear Enscape Team,
Few days ago i bought the fixed seat license and i have followed all the instructions of installation, but for some reason when i apply the licence key is getting rejected.
The message i receive is the below;
(YOUR LICENCE COULD NOT BE VALIDATED BECAUSE THE LICENCING SERVICE IS NOT REACHABLE. PLEASE VERIFY THAT YOU ARE CONNECTED TO THE INTERNET.)
Could you please advise the reason why it does not work?
my case number is 01082611
could you [please advice?
Best regards,
Christos
Welcome to our Forum @christos_1 !
Allow me to share one of our replies with you which should help you further accordingly:
The license error that you have received indicates that Enscape could not connect to our licensing server to verify the status of your license. This can occur if you are not connected to the internet, if you are using a proxy server to connect to the internet, or if your firewall is blocking Enscape from connecting to our licensing server.
Here in our Knowledgebase, you will find an article that covers how to adjust your firewall and proxy settings:https://enscape3d.com/community/blog/knowledgebase/proxy_firewall/
If you then continue to experience issues with connecting to our licensing server, then please don’t hesitate in getting back in touch.
Hi Demian,
Amazing !! well done and thanks a lot it was the proxy issue it is now working.
Best regards,
Christos