YOUR LICENSE COULD NOT BE VALIDATED BECAUSUE THE LICENSING SERVICE IS NOT REACHABLE. PLEASE VERIFY THAT YOU ARE CONNECTED TO THE INTERNET.
HOW CAN I FIX THIS PROBLEM?
Hi @kokokokoko and welcome to our Forum.
Right away please check out the following article to ensure neither a proxy nor your firewall may be the culprit here:
https://learn.enscape3d.com/blog/knowledgebase/proxy_firewall
If you’re not connecting to the internet via a proxy, or followed the rest of the instructions without success, please reach out to our dedicated licensing team via our help center (as the support button may not be working for you): How do I contact Support? - News & FAQ - Enscape Community Forum
You will then be assisted soon thereafter. Generally, whenever you experience any issues with Enscape, be it on the technical side or related to licensing, this is the recommended way to reach out for help.
Thanks a lot in advance.
I don’t know what proxy is. I am just using wifi.
If there is any system administrator or so for you to refer to (just in case you might be using a company/school machine or so) kindly do so. Otherwise please reach out to our licensing/support team via the Help Center still as detailed in the linked article here: How do I contact Support? - News & FAQ - Enscape Community Forum
In the submission form of the Help Center inquiry itself you can simply include a link to this thread for reference as well and we’ll do our best to assist you further with this.
Feel free to let me know once you have sent it in as well.