GPU Preview Not Showing

New to Phoenix and I’m trying to go through the quick start tutorial on fire emitters. When I get to the step to turn on the GPU Preview, my sim disappears. When I turn it off I get back the sim preview. Am I missing something to set this up? I have a NVidia 1080ti. Is this not compatible? Thanks for any help.

Hello,

Does it help if you go into your Volumetric options of the simulator (in the Rendering rollout) and you reset them to the default values?

What if you create a simple sphere for example, add a fire preset from the Phoenix toolbar and sim for a few frames - does the GPU preview work correctly this way?

Are you using Max or Maya?

Thank you!