I cannot use my license on a new computer because it was linked to my old computer, in http://127.0.0.1:30304/#/ I see IN USE with the old Computer (lic.jpg), but in https://my.chaosgroup.com/ I see 0 licences in Use (Lic2.jpg) How Release the licence? Now I Borrowed the licencensed Is my only solution.
Thanks
Thank you for your question.
We are not able to see the same license borrowed or in use, tied to your account in our database.
We can see at the moment in the use of the following license - V-Ray 5 for Rhino license on a machine called - DESKTOP-6A***16.
Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail to confirm,
so we can help you further and check your issue:
https://support.chaos.com/hc/en-us/requests/new
Please make sure to choose “Technical assistance starting the product” during submitting the Request Type.
Also please confirm if the issue persists?
Thank you.